Technical Account Manager

Why Now

2024 has been an exciting year for Doppler. After raising our $20M Series A from CRV in 2022, we have now helped over 47,000 startups and enterprises manage their secrets at scale. After building the community, it is time to scale and monetize. Throughout this year, we’re getting far more ambitious by setting even higher product, growth, sales, and hiring goals!

About Doppler

Doppler's mission is to make it easy and secure for developers of every experience level and teams of any size to manage their app configuration and secrets. But hasn't this been done?

Developers tend to be either struggling with the manual management of .env files, or wrestling with an overly complex secrets manager that's not built for software development. Doppler is changing that by making app configuration and secrets management easy, intuitive, and scalable. It's the SecretOps platform built by developers for developers.

Our team is entrepreneurial, with a bias for action. We never back down from a spirited debate and believe we are all responsible for exploring the hard questions. We value self-awareness and meaningful impact. We are open to unconventional approaches and have learned not to judge a book by its cover. Your time is your most valuable resource, so you set your hours. We use Slack to communicate and default to zero meetings. We aim to document everything. We also recommend you invest your time in 10% compounding time.

Who We Are

Doppler is a SecretOps platform that enables developers and security teams to keep their secrets secure and in sync wherever they run their code. SecretOps is the set of security philosophies, frameworks, and tools used to operationalize secrets at scale.

The Role

You will be the driving force of our customer adoption and revenue growth, serving as the primary contact for our mid-market and small-business/startup customers. Your role extends beyond traditional account management and customer success; you will lead and improve onboarding, implementation of Doppler, and growth of the Doppler platform. Collaborating with Sales, Support, Product, and Finance teams, you'll ensure a seamless customer experience, increasing adoption and delivering exceptional time-to-value. In this dynamic role, you become the day-to-day liaison, building trusted relationships and playing a pivotal role in our customers’ success and Doppler’s revenue growth.

As a Technical Customer Success Account Manager, you'll oversee a diverse portfolio of customers at various stages of their Secrets Management journey. You'll have the opportunity to engage with every team and connect with all our awesome Dopplerites!

Salary Range

$125,000 - $137,500 OTE

About the Team

We’re a security-first, developer-obsessed organization that genuinely cares about the quality of what we build and the success of our customers. We collaborate with as little ego as possible and constantly try to improve how we work and deliver software.

We understand that people are complex and unique. We are looking for curious and empathetic individuals dedicated to providing outstanding customer experiences. This position offers a unique opportunity to build out the success motion at Doppler and you’ll have the opportunity to work with some of the most innovative companies.

What you’ll do:

• Customer Onboarding: Lead the onboarding process for new customers and manage the post-sales experience end-to-end.

• Account Management & Growth: Build "trusted advisor" relationships with technical users and decision-makers, from developers to CISOs. Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities. Lead the sale cycle for renewals and upgrades to drive retention and growth.

• Product Expertise: Develop deep understanding of Doppler’s capabilities and customer needs. Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap.

• Training & Technical Education: Develop and lead enablement programs. Ensure customers are educated on product features and best practices, and security principles. Have an understanding of how web applications work.

• Customer Advocacy: Gather and analyze customer feedback and develop case studies.

What you’ll bring to the table:

• 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for a Developer, DevOps, DevSecOps, or Security products.

• Technical acumen in understanding customer requirements, identifying blockers to adoption, and working cross-functionally to deliver success.

• Proven track record in customer retention, and expansion, including leading implementations, QBRs, and contract renewals.

• Excellent communication and storytelling skills to educate customers, drive adoption, and articulate value to both technical users and executives.

• Self-starter mindset with a passion for startups, comfortable in a fast-paced, evolving environment and excited to make a meaningful impact as Doppler scales.

• Humble approach to knowledge gaps, unafraid to say “I don’t know,” and embracing opportunities for growth and learning

Bonus:

• Experience working at a startup or being an early hire at a company is a plus.

What does growth look like:

• In this role, you will have the opportunity to build and lead Doppler’s customer success strategy and operation.

• You will have the opportunity to influence our product vision and roadmap by gathering, analyzing, and championing customer feedback.

Benefits

• Equity at an early-stage, fast-growing startup

• Premium health insurance (medical, dental, vision)

• Guilt Free Unlimited PTO - 3-week minimum strongly encouraged!

• Upward Mobility

• Learning and Development Stipend

• Wealth Advisor

• 401k

• Pregnancy & Family Leave

• Fertility & Adoption Benefits

• Equal Compensation (regardless of gender or race)

For a full list of our benefits check our Perks Notion Page.

Closing

We've built a great product our customers love. Our churn is low, and active usage continues to rise. We just need to amplify our reach to educate the market that secrets management can be fast, secure, and affordable for teams and organizations of any size. And most importantly, we need to continue encouraging Developers to stop adhering to archaic insecure standards such as manually managing .env file formats.

Are you passionate about developer-focused products and ready to join an amazing team? Then we want to hear from you!

A final note - we highly encourage you to apply for this role, even if you don't feel entirely qualified, or entirely sure. You never know!