Senior Specialist, Japan Customer First Enablement

We are looking for a self-motivated Japan Enablement Senior Specialist to join Okta’s Customer First Enablement team. In this role, you will become the enablement advocate for our Customer First organization (Professional Services, Support, Customer Success, Technical Account Management, Renewals and Delivery Partners). This is a new role that will allow the right candidate to build the first post sales enablement motion in Japan. The best candidate will have a strong track record of defining a localization strategy and persistent capabilities to ensure the needs of Japanese learners influence global enablement program design. The Enablement Senior Specialist will interact and collaborate across cross-functional teams including other enablement managers, product teams, and content development. This role will participate in other day-to-day Customer First Enablement activities including prioritization of enablement programs and solutioning field requests from individual Customer First roles. As an Enablement Senior Specialist you will be responsible for identifying, creating and delivering enablement and training programs and optimization from onboarding and cross-skilling to everboarding. This role will have strong global support of content creators, curriculum developers and learning infrastructure teams based in English.  

Responsibilities: 

• Successfully identify and communicate Customer First organizational perspective, technical and role readiness by Customer First role.
• Understand the day-to-day of all Customer First roles to suggest and execute new and innovative ideas/programs to your leadership team and primary stakeholder - Japan Customer First leadership.
• Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier. 
• Equip Okta Customer First teams with the necessary product knowledge, skills, and processes to effectively engage with our customers.
• Take a data-driven and analytical approach to deciding on future initiatives, as well as performance management to quantify the impact of existing programs.
• Partner with other enablement staff in designing, creating and delivering enablement programs.
• Continuously engage with Japan leadership to validate and collaborate on requirements and program results.
• Proactively seeks input and content from Customer First teams to aid in the curation of enablement programs.
• Lead discovery sessions with business leaders to build and refine requirements.
• Coordinate the localization and delivery of training, communications and tooling produced by the global enablement team. 

Requirements: 

• The single most important characteristic we are looking for is showing initiative. Be prepared to share previous examples or articulate suggestions for what you might bring to this role.
• Charismatic, great presence, deep empathy, and sharp on the product.
• Ability to understand, work with and present to a technical audience.
• Ability to deliver results in a fast-moving, highly matrixed environment.
• Deep understanding of support and enablement strategies.
• Demonstrable communication skills, specifically presentation skills and strong executive presence. 
• Understanding of cultural differences in doing business with international colleagues and customers.
• A team player - Must be able to collaborate in an international virtual team, coordinating the appropriate resources to meet varying partner requirements.
• Native level of Japanese and business level of English. 
• Excellent verbal and written communication skills.

Desired Skills and Experience: 

• 5+ years of enablement experience in the software industry. 
• Industry and product knowledge is a plus.
• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.
• Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic, and global environment with general direction and guidance.
• Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones.
• Occasional travel required.

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