Offer summary

Qualifications:

1 year of customer service or administrative support experience, Strong problem-solving skills and attention to detail, Excellent communication skills with empathy and professionalism, Basic computer skills, preferably with Microsoft Office applications..

Key responsabilities:

Coordinate and facilitate transportation services for patients

Schedule on-demand rides and manage transportation requests

Address transportation challenges with innovative solutions

Monitor high-priority requests to ensure timely service.

Job description

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

What You’ll Do

As a Transportation Coordinator, you will play a key role in coordinating and facilitating transportation services for patients in need. Your primary responsibility will be to secure reliable transportation for dialysis treatment or other medical services, such as transplant-related or other high-priority appointments. You will be responsible for accepting incoming calls and conducting outbound calls to fulfill requests. You will work closely with patients, caregivers, vendors, and medical provider staff

Essential Functions:

Answer transportation-related phone calls and schedule on-demand rides for qualifying requests
Partner with transportation vendors to coordinate ride requests varying in complexity, ensuring timely transportation to appointments
Address transportation-related challenges by thinking creatively and implementing innovative solutions
Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions
Monitor high-priority transportation requests to ensure services were initiated as scheduled
You will navigate transportation applications and conduct independent research for additional transportation resources when needed
Field occasional non-transportation related phone calls and route appropriately
Opportunities to assist with various projects

What You’ll Need:

Education and Experience: Required

1 year of customer service or administrative support experience
Attention to detail, strong problem-solving, and tenacity
Highly skilled communicator with a proven track record of handling challenging situations with poise and empathy
Adaptable and flexible approach to accommodate changing transportation needs
High level of dependability, ability to multi-task, and strong prioritization skills

Preferred

Basic computer skills. Familiarity with Microsoft Office application.

Physical Requirements:

Have a secure private office area that allows for protection of PHI.
May be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Work Environment:

100% Remote
Ability to sit at a computer terminal for an extended period,
Moderate noise (i.e., phone calls, online meetings, computer audio)

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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