Observation Services Project Coordinator

Company Overview:

Do you enjoy making a difference in a child's life, transforming education, and evolving learning? Come join Teachstone, the interaction company! Teachstone® was founded in 2008 to deliver the Classroom Assessment Scoring System® (CLASS®) nationwide and around the globe. Developed through years of research, the CLASS observation tool measures the interactions between teachers and children, which have been shown to drive learning and lifelong achievement. Teachstone helps organizations conduct classroom observations and provides professional development so that teachers improve, and children learn more. Our online subscription service, myTeachstone, simplifies CLASS implementation by combining observation data with a robust library of CLASS resources and professional development.

At Teachstone, everything we do is about improving the ways teachers interact with their students. We train coaches and observers, build and deliver online support programs, design professional development – all of it grounded in one proven fact: the interactions teachers have with students have a lasting impact on their academic and developmental success. By helping educators describe, measure and improve their interactions and relationships with students, Teachstone is transforming education nationwide, one interaction at a time.

Role Overview:

Teachstone is looking for a creative and organized collaborator to join the Observation Services team as a Project Coordinator.  You are someone who possesses excellent customer service and people skills, a high attention to detail, and enjoys working in a fast-paced, team-oriented environment. Daily responsibilities include managing email communication, supporting client outreach, coordinating with observers on both CLASS protocols and project logistics, as well as data collection. This role may require up to 50% travel. 

Role Responsibilities:

• Observer support and communication 
• Develop protocols for observers
• Work closely with subcontracted CLASS observers assigned to specific observation projects
• Onboard subcontracted CLASS observers to specific projects
• Provide CLASS reliability and calibration support to project specific CLASS observers
• Understand and enforce project protocols to ensure the observers are meeting client expectations
• Facilitate weekly observer meetings
• Review and audit of observations submitted into the data system by observers to ensure scoresheets are complete with evidence and according to protocol
• Review and approve observer invoices
• Identify recruitment needs and work closely with Observation Services Manager to ensure internal and external selection of qualified candidates and training
• Provide scheduling support as necessary for assigned enterprise, video, or other live observation projects
• Coordinate the scheduling and rescheduling of classroom observations by remote field staff through the use of email communication tools, survey software and Google office software, as needed to support logistics and staffing
• Assist Project Teams with day-of site communications
• Communicate directly with clients and school staff when scheduling changes occur, as needed by project 
• Manage multiple Salesforce case queues and related communications, email queues, phone calls, and morning support
• Work closely with project team and client sites to ensure scheduling communication is accurate
• Maintain clear records of all scheduling changes
• Develop and support strong working relationships with remote field staff and clients
• Review and analyze observation, observer, and client feedback data as needed to drive continuous improvement of observations and services
• Work closely with the other team members to ensure Teachstone internal protocols are being met
• Develop and support strong working relationships with clients and other project managers
• Support the project team in tracking the details of all observations
• Document efficiencies for management of observation services projects
• Support with CLASS feedback audits as needed
• Other duties as assigned 

Role Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience
• Strong Knowledge of and experience with the CLASS methodology required
• Excellent Excel and Google Sheet Skills  
• Fluency in English required, Spanish fluency a plus
• Excellent interpersonal skills including a professional and diplomatic demeanor
• Excellent communication skills including written, verbal and listening
• Proficient using standard Google office software such as Gmail, Google docs, sheets and presentations
• Ability to prioritize and manage competing priorities and changing expectations
• Enjoy working in a highly collaborative, fast-paced, team-based environment
• Think at both a big-picture and detailed level
• Experience with Learning Management Systems (i.e Canvas) a plus
• Comfortable working in person, in the cloud, etc. 

Role Preferred Qualifications:

• CLASS certification in Pre-K, Infant & Toddler tools
• CLASS Train the Trainer (TTT) certification
• Current CLASS certification in multiple age levels
• Multilingual
• Working knowledge of Salesforce and Timesheet Mobile
• Experience with Pandadoc, Asana, and Toggl 

What We Offer:

• Fair, Competitive Pay:  We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
• Comprehensive benefits:  We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.

Ready to Make a Difference?

At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives!

At Teachstone, we encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward.