Risk & Fraud Specialist

As Risk and Fraud Specialist, you will be reporting directly to our Head of Customer Experience and working closely with our Director of Operations. You will be responsible for identifying, investigating, and mitigating risks related to fraud, abuse and financial activities within our iGaming operations. You will work closely with cross-functional teams to ensure the integrity of our platform, protecting both the company and its customers from potential financial and reputational damage. This role is ideal for someone with a strong background in fraud prevention and risk management, particularly in the iGaming sector.  You will be playing a crucial role in maintaining and fostering a positive and highly productive work environment for our operations team.

What your role will look like:

• Perform various risk assessments, including carrying out reviews on player accounts, gameplay, deposits and withdrawals to detect fraud, abuse and problematic gambling behaviour
• Help improving fraud processes and fraud reporting
• Reduce chargebacks, fraud and bonus abuse
• Dealing with customer documentation and Know Your Customer (KYC) processes.
• Work closely with colleagues in the Operations team and with people of all levels of business and develop strong working relationships with internal and 3rd party service providers.
• Support and train the Operations Team agents with a special focus on fraudulent and bonus abuse activity
• Dealing with customer documentation and Know Your Customer (KYC) processes
• Work closely with colleagues in the Operations team and with people of all levels of business and develop strong working relationships with internal and 3rd party service providers
• Suggest areas of improvement within the Operations Team and its procedures related to risk and fraud
• Create and maintain documentation and knowledge base related to day-to-day operations with a special focus on risk and fraud
• Provide business analysis and help to formulate fraud prevention strategy
• Monitoring and reporting on overall fraud performance of the company

Note:  The role is office-based in Malta with a hybrid option and requires frequent travel, at least once per quarter, to our office in Bitola, North Macedonia to oversee the team, conduct on-site meetings, and ensure smooth team operations.

Requirements

•  Minimum 3 years experience in a similar or related role within the iGaming industry
• Strong knowledge of iGaming platforms, payment methods, and fraud detection tools
• Proficiency in analyzing transaction data, identifying anomalies, and using fraud detection software.
• Exceptional attention to detail and problem-solving skills
• In-depth knowledge of current fraud trends and regulatory requirements in the iGaming industry
• Knowledge of SEON will be considered an asset
• Fluency in English, both oral and written
• Team player with a positive attitude
• Proactive approach to work and able to work on own initiative
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
• Ability to adapt quickly to changing environments and work effectively under pressure
• Demonstrated commitment to continuous improvement and professional development

Note: The selected person may either be office based in Malta (Hybrid) or Remote

Benefits

Working for Rhino includes plenty of perks.

What we offer:

• Competitive salary based on your knowledge & experience
• Quarterly performance bonus split on personal objectives and company performance
• €500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
• Flexibility & a work-life blend through our Hybrid Working environment
• Work from anywhere with our 30 days “overseas working”
• Diverse, dynamic, fun environment with happy and helpful colleagues
• Learning & Development opportunities to invest in your personal development
• Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
• Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office 
• Regular social events to strengthen long lasting relationships
• Enjoy a “Me Day” on your birthday
• Paid time off, including extra days for special life events
• AXA Private Hospital & Dental Insurance Coverage
• Form an active part of our talent acquisition, with our Referral Bonus 
• And to top it off, a great culture! 
  

Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉

Our Story

Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023 and is a company which operates a multi-brand strategy. Rhino group is committed to providing its players with the best possible gaming experience supported by a cutting-edge gaming platform.

Our Culture

“We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person’s unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!” 

DEIB

We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process. 

How We Work

At Rhino we very much believe in supporting flexible working arrangements! By blending working from our vibrant offices and using the latest tech to work from home, through our Hybrid Working environment, we firmly believe that we can create an effective, balanced, and collaborative working experience to help us achieve our goals!