Director, People Operations

The Starting Pay Range ~ 104,500 annually, with the final salary determined by geographic market rate for the selected candidate. We are proud to offer this competitive salary.

This role will work from home (WFH), and can be located in any state within the continental United States where Rise Against Hunger currently operates.

ABOUT THE ROLE

The Director, People Operations is responsible for developing and executing a comprehensive people operations strategy to further the mission of Rise Against Hunger. As part of the People Operations team, the Director leads and directs People Operations professionals (Recruiting and Payroll) in support of achieving optimal levels of productivity, engagement, development and retention of its people. This role is responsible for the creation and delivery of all policies, procedures, employee orientation and onboarding, and development programs.

RESPONSIBILITIES & EXPECTATIONS

30% People Operations Business Partner 

• Partner with all members of the Management/Leadership Teams, ensuring that the People Operations team is a trusted collaborator driven to optimize the work and impact of the mission.
• Serving as a coach, provides insightful, innovative thinking and problem solving on critical staff issues.

• Work alongside the Chief Operating Officer to develop organizational structure and appropriate positions to carry out our mission in the most effective/efficient means.
• In collaboration with Management/Leadership Teams, develop and ensure accurate position descriptions, conduct annual workforce planning, and effectively lead recruiting efforts.
• Collaborates with managers to ensure new employees have and complete a 30-60-90 day new hire plan. 
• Partner with managers and employees on all employee relations matters (leaves, performance, termination, etc.)

15% Policy Management - Responsible for ensuring all employee policies are current, communicated and accessible to employees

• Annually review and update the  Employee Handbook, State Supplements and compliance programs to ensure they remain compliant with relevant laws and regulations.
• Partner with department leaders to provide clear guidance on policy interpretation. Ensure employees receive communication/training on applicable policy changes or updates to relevant laws and regulations.
• Maintain Policy Library on organization’s Intranet.

10% Employee Orientation, Performance Assessment, Training & Development  

• Responsible for ensuring training/development objectives have been identified and met, outsourcing as needed.  Programs include compliance, leadership development, role based training, safety, etc.  
• Maintain LMS (Learning Management System) ensuring course content, delivery, and record keeping. 
• Develop and deliver employee orientation programs maximizing assimilation efforts.  
• Periodically evaluate training/development and orientation effectiveness and modify as needed.

10% Compensation Design & Management

• Manage the organization's pay program to attract, retain talent and ensure equity and consistency in the program's administration.
• Responsible for securing and maintaining benchmarking data, to remain competitive and aligned with the organization's pay philosophy.

• Partner with managers to determine pay at hire, pay increases, promotions etc.  Ensure pay decisions are documented and tracked.

10% Employee Relations & Communication

• Collaborate with the Marketing & Communications team to ensure effective internal communications.  Write articles and present to staff as needed to educate and drive enhanced organizational communication.
• Manage the employee engagement survey, drive the development of improvement initiatives, monitor ongoing and annual progress.
• Address employee complaints; formal complaints may involve a workplace investigation.

10% People Operations Strategy Implementation

• Guide the development of an annual, integrated operational plan to support the achievement of the strategic plan, scope and operating budget for Rise Against Hungers’ salary, benefit, and people operations expense.
• Establish key performance indicators and effectiveness measures for outcomes; guide activity and outcomes reporting for the Executive Team including people metrics and demographics; maintain current dashboard.
• Support ongoing and future development of an electronic people management and self-service automation and best practices in People Operations.

10% People Operations Leader

• Build and mentor a team of professionals through a supportive and collaborative approach with a focus on professional growth and development, clear objectives and regular performance appraisals.

5% Performance & Goal Management  

• Develops, administers, and monitors performance feedback systems ensuring accuracy and timeliness.
• Partners with managers to develop performance improvement plans.

SUPERVISORY RESPONSIBILITIES 

Directly manage team of 2-3 recruitment and payroll professionals

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to sit for long periods of time, stand, walk, and occasionally lift and/or move up to 25 pounds and occasionally roll or move up to 50 pounds.  The employee will work on a computer and simultaneously use the telephone and must have good hand/finger dexterity.  Specific vision abilities required by this job include close vision and ability to adjust focus.  

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Remote work environment.

TRAVEL

This position requires domestic travel ~ 10%.

Company Overview

Rise Against Hunger is growing a global movement to end hunger by empowering communities, nourishing lives and responding to emergencies. Our organization’s approach to ending hunger centers on mobilizing a global network of hunger champions. Rise Against Hunger meal packaging volunteers produce millions of nutritious meals annually that are then distributed to partners in countries around the world.

Rise Against Hunger is an equal opportunity employer and is committed to a workplace without discrimination and harassment of any kind. All candidates will receive equal consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, or protected veteran or disabled status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

The ideal candidate will possess most of the following qualifications: 

• Bachelor’s degree in business management, human resource management, international development or related field.
• 7-10 years in People Operations including 5 years as a generalist and 3 years of leadership in a national or international organization.  
• Knowledge of employment laws and regulations in multiple states.
• PHR, SPHR, SHRM-CP and/or SHRM-PCP
• Proficiency with Microsoft Office, Google Suite and Adobe Pro.  Working knowledge of HRIS system(s), UKG or similar system preferred; familiar with multiple HR systems including background checking, ATS (applicant tracking system), Cobra, Worker’s Comp, employee surveys, electronic recordkeeping, and LMS (learning management system).   
• Personally compelled and inspired by Rise Against Hunger’s mission, specifically food insecurity, poverty and other social justice issues.
• Demonstrated success in driving employee engagement, diversity, equity and inclusion and deploying effective recruitment and retention strategies.
• Highly effective, servant leader with a proven track record for mentoring, coaching and growing powerful teams for successful performance.
• Excellent oral, written and interpersonal communication skills that can be effective throughout all levels of Rise Against Hunger; polished presentation skills.

PREFERRED QUALIFICATIONS

• MBA or Master’s degree
• Experience in nonprofit or mission driven organization
• Experience in providing training and employee development programs
• Experience both working in and leading a remote workforce

KEY COMPETENCIES & SKILLS

• Ensures Accountability - Holding self and others accountable to meet commitments.
• Attracts Top Talent - Attracting and selecting the best talent to meet current and future business needs.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Courage - Stepping up to address difficult issues, diplomatically saying what needs to be said.
• Customer Focus - Putting employees’ needs first, fostering a company culture dedicated to enhancing employee satisfaction and building strong working relationships.
• Decision Quality - Making solid and timely decisions that keep the organization moving forward.
• Instills Trust - Gaining the confidence of others through honesty, integrity, and authenticity.  
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals and timeline.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Business Insight - Understanding a nonprofit business market, mission, customers, donors, and industry trends to make informed decisions.
• Self Awareness - Understanding and recognizing one’s own emotions, limitations, thoughts, and behaviors.  Recognizing how actions affect others.

Strategic Mindset - Thinking proactively analyzing problems and opportunities and evaluating requirements.  Anticipating potential outcomes; preparing for challenges,  responding to changing environments, and being innovative; coming up with creative solutions to problems.

Benefits

Rise Against Hunger employees can rest easy knowing that their medical, vision and dental insurance premium is on us, along with 65% of their family’s insurance premium. We sweeten the deal with an employer-funded Health Savings Account, to which you can always contribute more to if you like. Our health plan provides support for your physical and mental health including telemedicine.

Along with our health benefits, we also offer Discretionary Paid Time Off (DPTO), which allows our employees to take vacation and health time as they see fit to find harmony between life and work. We offer flexible work schedules and Paid Family Medical Leave to support bonding with your child after birth, adoption or foster placement and during serious health conditions.

Employees are also provided life insurance and long-term disability benefits. Saving for retirement? Don’t worry. We offer a pre- and post-tax 403(b) plan with employer matching of 100% up to the first 3% you contribute to help you save for retirement.