Customer Service

About us:

Ronin The Masterless Samurai Agency is not just a service provider but a guardian of entrepreneurial success.

We empower businesses to dominate the digital landscape, ensuring every step in their journey is secure, profitable, and ahead of the curve.

Our comprehensive suite of services, from premium agency accounts to our innovative Ronin App, is designed to be the fastest and most reliable in the industry. As we build an amazing community of entrepreneurs, we are dedicated to scaling businesses with peace of mind.

Our Mission

To support 10,000 businesses in mastering the art of scaling online, transforming challenges into opportunities for profit and growth. Our commitment extends beyond service. We are the vanguard of digital marketing, ensuring your path to success is unobstructed.

Our Why

We believe every entrepreneur possesses the power to change the world. Ronin exists to nurture this potential, providing the tools and support necessary to overcome digital marketing challenges and scale with confidence.

About you:

You will be joining an expert team of support samurais, the Ronin Heroes, warriors of problem-solvers, and keepers of customer satisfaction. Trained in the art of swift assistance.

We are looking to hire Ronin Heroes to support our clients.

You will handle the company's communication with customers and ensure their satisfaction. The main goal of this role is to respond to customer queries and concerns and provide the appropriate resolution as soon as possible via Telegram, Slack, and ClickUp. You will also be responsible for providing administrative support to the team and other tasks with minimum supervision.

Our ideal candidate is someone who has very good English and strong communication skills as they will be the first point of contact with the customers of the company. We want someone who is a self-starter, detail-oriented, and highly organized and who takes initiative to solve problems for clients.

Since this position requires a lot of interaction with our customers, we need someone who has impeccable interpersonal skills.

This is a full-time position and is fully remote, working from 8 pm - 5 am CET.

Ronin Heroes Responsibilities:

• Be the first point of contact with clients

• Respond to customer inquiries and concerns, top ups, compliance checks

• Bring about resolution to a customer complaint or dissatisfaction

• Organize communication via multiple channels (telegram, slack)

• Help team with their administrative tasks using google drive, our proprietary platform

• Handles customer and employer information confidentially

• Manage systems, update records, and organize documentation

Ronin Heroes Requirements:

• Proven previous experience as a virtual assistant, customer service or customer success

• Experience with Telegram, ClickUp and Slack

• Experience with Google Docs, sheets, cloud services, and other technology tools

• Highly organized multi-tasker

• Demonstrates excellent time management skills

• Self-directed and able to work without supervision.

• Excellent verbal and written communication skills.

• Very Good English especially written

• Strong interpersonal and customer service skills

The recruitment process is as follows:

1. If you think you have the heart and mind to become our next Hero, you will need to fill in this application form https://forms.gle/o2X8QhLCWELRcBTK7

2. We will review your application and invite you to an initial interview

3. You will meet the management team for a final interview

4. The whole process will take between 1 week to 3 weeks