Offer summary

Qualifications:

Experience with Shopify is required., Strong customer service skills and a customer-focused mindset., Ability to diagnose technical issues effectively., Familiarity with quality assurance processes and documentation creation..

Key responsabilities:

Manage an inbound queue of emails and chat to triage and diagnose technical issues.

Work with technical support and engineering teams to escalate issues and provide updates to merchants.

Assist with quality assurance tasks to ensure new features are bug free.

Create and update documentation as needed.

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants. We're currently hiring someone to work in Eastern Timezone in North America. You will:

- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)

- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.

- Assist the team with quality assurance tasks to ensure new features are bug free.

- Assist with documentation creation and updates.

Experience with Shopify is required. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.

Required profile