Offer summary

Qualifications:

1+ years of experience in retail sales, customer service, or virtual assistance., Passionate about customer experience and helping people find products., Comfortable with live video chats and real-time customer interactions., Tech-savvy with the ability to learn new systems quickly..

Key responsabilities:

Provide live, personalized virtual shopping assistance to customers via video chat.

Deliver exceptional customer experiences by answering questions and recommending products.

Stay up to date on the brands and products represented to provide knowledgeable service.

Collaborate with team leads to ensure customer satisfaction and meet performance goals.

Job description

🛍️ Retail Associate – Remote (Texas, United States)

$10 - $13/hour | Part-Time | Flexible Schedule | Remote (Texas, Untied States)

Firework, the world’s leading video commerce platform, is transforming the way people shop online through interactive, live, and short-form shoppable videos. We work with top global brands to deliver engaging customer experiences that blend entertainment with e-commerce.

We’re looking for Retail Associates based in Texas, United States to join our growing team of Virtual Shopping Experts! As a Retail Associate, you will connect with shoppers through live, one-on-one virtual consultations, helping them find the perfect products to fit their needs. Whether you’re a seasoned retail professional or an expert in customer service, this role offers a new way to connect and engage with customers—all from the comfort of your home.

⭐ What You'll Do

Provide live, personalized virtual shopping assistance to customers via video chat.

Deliver exceptional customer experiences by answering questions, recommending products, and guiding shoppers through their purchase journey.

Become an expert on the brands and products you represent, staying up to date on features and benefits.

Build trust with shoppers by providing friendly, helpful, and knowledgeable service.

Work collaboratively with team leads and supervisors to ensure customer satisfaction and meet performance goals.

✅ Who You Are

You have 1+ years of experience in retail sales, customer service, or virtual assistance.

You’re passionate about customer experience and love helping people find the perfect product.

Comfortable speaking on live video chats and engaging in real-time customer conversations.

Tech-savvy—able to learn new systems quickly and troubleshoot minor technical issues.

Able to work remotely with access to a quiet, distraction-free workspace.

Reside in Texas, United States (this role is only open to candidates based in Texas).

Flexible availability to work daytime, evening, and weekend shifts as needed.

🕒 Job Details

Pay Rate: $10 - $13/hour (depending on experience).

Job Type: Part-time, Contract (project-based gigs).

Hours: 15 - 30 hours per week (with potential for more).

Schedule: Flexible day, evening, and weekend shifts (based on project needs).

Location: Remote (Texas Only).

Perks: Flexible schedule, work from home, opportunities for growth and ongoing projects.

🎬 How to Apply

Ready to bring the retail experience online? We’d love to hear from you!

👉 Please submit the following with your application:

Your resume.

A recent headshot (professional or casual, as long as it clearly represents you).

Any relevant social media links (optional but recommended).

Once we review your application and headshot, we’ll reach out with next steps if you’re selected to move forward!

We are looking for candidates in Texas, United States.

The pay range for this role is $10-$13 per hour. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. Candidates may receive more information from the talent partner.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

By submitting your application, you acknowledge that you have read and understood Firework's Applicant Privacy Policy located at: https://firework.com/legal/applicantpolicy/.

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