Collections Specialist

Account Analysis & Reconciliation

• Analyze customer accounts to identify overdue balances and discrepancies.
• Conduct root cause analysis on outstanding receivables and recommend corrective actions.
• Monitor trends in late payments and provide reports to management with insights and recommendations.

• Proactively follow up on past-due invoices via phone, email, and written communication.
• Investigate and resolve customer billing disputes to facilitate timely payment.
• Develop relationships with customers to enhance communication and payment resolution.
• Work closely with sales and customer service teams to address account issues.

• Maintain accurate and up-to-date records of collection efforts and account statuses.
• Generate and analyze aging reports to track outstanding balances and drive collection strategies.
• Provide periodic reports on collection performance and customer payment behaviors.

• Identify inefficiencies in the collections process and propose improvements.
• Assist in developing policies and procedures to enhance collections effectiveness.
• Support automation initiatives related to accounts receivable and collections.

• Undergraduate degree in Business, Accounting, Finance, or related field
• Proficiency in English: Candidates must demonstrate the ability to speak, read, and write in English at an intermediate or advanced level to effectively communicate with international clients and team members.

• Minimum of 2 years of experience in collections responsible for managing at least 600 accounts
• Experience with ERP/accounting software (e.g., SAP, Oracle, or NetSuite) and proficiency with Microsoft Excel
• Ability to work independently as well as motivated to assist the accounting team
• Extreme attention to detail. You must be able to multi-task and efficiently get through routine task daily
• Excellent organizational and time management abilities, with the ability to prioritize tasks effectively
• Clear and professional communication and negotiation skills to liaise with both internal and external stakeholders

• Salesforce
• Experience collecting from government entities

• Improve Accounts Receivable (A/R) Aging & Reduce Past-Due Balances
  • Ensure timely collection of outstanding invoices to maintain healthy cash flow and minimize aged receivable

• Enhance Account Analysis & Reconciliation Efficiency
  • Improve accuracy and efficiency in analyzing accounts to identify discrepancies and reduce disputes

• Support Process Improvement & Compliance
  • Implement best practices and automation to optimize collections processes.

• Increase Collections Efficiency & Customer Responsiveness
  • Accelerate payment resolution and improve customer engagement for prompt payments.

• Invest yourself in excellent performance and be developed and mentored accordingly.
• The Order to Cash team is a high-performance team focused on supporting internal and external stakeholders with timely and accurate billing and collections information.
• The workload and commitment of our team is best suited to individuals looking for fast-paced, deadline oriented, challenging, and varied assignments.
• With a focus on continuous improvement, there are a lot of opportunities to be creative and make a difference in how we optimize our processes.

• The Order to Cash team is highly productive and works with urgency every day to serve the needs of our internal and external customers.
• We collaborate closely together to find solutions to problems.
• We are dedicated to each member of the team maximizing their potential.
• We regularly work on systems implementations and process improvements as the business continues to grow and evolve.
• We praise our team members for their great work and celebrate successes together.