Senior Staff Engineer, Risk Engineering

About the Team/Role

We are looking for a highly motivated, technically deep, and experienced hands-on software engineer to join our Global Risk Operations team to provide hands-on technical leadership including tech direction, tech stack decisioning, architecture design, end-to-end development, deployment, and production measurement and monitoring.

This is an exciting time to be in risk technology at WEX. We are hiring for a cross-functional initiative with the goal of creating a modern, cloud-based technology ecosystem that will enable WEX to be more nimble, faster to market, and open to emerging business opportunities, while keeping regulations, policy, and risk mitigation top of mind. We are in the process of building a powerful platform for fraud operations and management, credit underwriting and management, and finance risk operations and management, all built on top of our Data Platform and AI Platform, leveraging open-source technologies as well as vendor platforms and tools. This role will specifically focus on the systems and tools used to manage WEX's global risk operations, including receivables risk, payment collection, and invoicing.

This role is based in Bangalore, India. The ideal candidate will have extensive experience in the risk field and invoicing platform development, a proven background in developing complex software platforms, strong engineering skills and technical expertise, excellent communication skills, and a drive to achieve results in a fast-paced environment. This individual will have a strong track record of delivering an effective, highly available, and flexible technology platform in a hyper-growth environment where priorities shift quickly.

How you’ll make an impact

• Own the technical design, development, testing, and deployment of features and enhancements within the global risk operations area, including receivables risk, payment collection, and invoicing. Ensuring the functional richness, reliability, performance, and flexibility of the global risk operation platform.

• Challenge the status quo and maintain a high bar to drive better technical solutions that effectively serve the broad risk needs of WEX.

• Closely partner with leaders in the Risk Operations Product and Compliance organizations to deeply understand business needs and collaboratively develop technical solutions to meet these needs effectively. Demonstrate strong thought leadership and partnership.

• Help grow and build a strong global risk operations engineering team, attracting high talent and hiring with a high bar. Provide effective guidance and coaching on engineering principles and best practices to ensure team productivity, high quality, and timeliness in initiative development and delivery. Ensure reliable risk operations platform production execution with observability, and provide clear visibility to partners.

• Partner with leaders in the Data, AI, and Risk organizations to leverage the Data Platform and AI Platform to address the needs of risk operations.

• Partner with the solutions architecture and line-of-business (LOB) product and engineering organizations on integrating the risk operations platform with their products and systems, ensuring reliable and high-performance execution.

• Drive the technical vision and strategy for global risk operations, serving both near-term and long-term business needs, by partnering with the Senior Director of Risk Engineering. Close collaboration with the Compliance and Risk Operations Product teams is essential.

• Set a high bar and provide technical guidance, training, and mentorship to engineering teams, including engineering principles, skills, and best practices. Uphold strong DORA metrics across the organization. Foster an environment of continuous learning and innovation. Build an inclusive, productive, innovative, and engaging risk operations team, attracting top talent from the industry. Guide leaders within your group to do the same.

• Partner with the security and SRE organizations to ensure continuous improvement and the fulfillment of security requirements, SLOs, and error budgets.

Experience you’ll bring

• A technically deep, innovative, empathetic, and passionate technical leader, capable of acting and delivering on business needs. 

• 10+ years of software design and development experience at a large scale.

• Technically deep and hands-on in architecture design, development, deployment, and production operations; familiar with agile software development and modern development tools and frameworks; holding strong engineering principles, including automation, code quality, and best practices, with a high bar. Extensive experience in the full software development life cycle (E2E), including production monitoring.

• Extensive experience in data engineering and data analytics is required. Experience with Airflow and DBT is highly desirable.

• Experience in payments, billing or invoicing is highly desirable.

• Experience in risk engineering, including architecting and developing risk platforms is a strong plus.

• Broad understanding of cloud architecture tools and services, such as S3, EMR, Kubernetes, and Lambda functions. Experience with AWS is highly desirable.

• Excellent leadership and partnership skills, with the ability to navigate a matrixed organization and influence technical direction and strategy.

• Exceptional analytical skills, with the ability to identify and resolve complex problems.

• Understanding of and experience in payments is a plus.

• Ability to drive action and make clear decisions, leveraging analytics and a test-and-learn approach. Capable of recognizing and recovering quickly from failures, both as an individual and on behalf of the team.

• A mentor to individual contributors of varying seniority levels and expertise.

• Ability to encourage and foster a culture of visibility and transparency across teams.

• Strong written and verbal communication skills.

• A strong philosophy of continuous improvement.

• Bachelor’s degree in Computer Science or a related field; a higher degree (Master’s or PhD) in a related field is a plus.

Leadership & Personal Characteristics

Beyond experience, the right leadership competencies and personal style are critical to success as Senior Staff Engineer. The candidate will model WEX's commitment to innovation, integrity, execution, relationships, community, and the excellence that they commit to their customers. They will have a strong corporate stewardship philosophy and leadership style combined with the following:

• Demonstrates a collaborative, engaging, mission-driven style with good listening skills combined with gravitas and self-confidence in order to effectively interact with senior leadership and other key constituencies with humility, empathy, transparency, cultural sensitivity, and agility.

• Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo based on integrity, strong partnership and financial responsibility. Possesses uncompromising ethics and unwavering integrity.

• Able to operate in a fast-paced entrepreneurial environment with a hands-on approach.

• Leads with empathy. Recognizes others, listens intently, holds others accountable, and makes diversity and inclusion a priority. Promotes a culture of trust, transparency, fairness, innovation, collaboration, inclusion, and diversity of thought; empowers individuals. 

• Communicates effectively in small and large group formats. Able to articulate a compelling vision and purpose that excites the team and drives outstanding performance and service delivery excellence. 

• Talent magnet, talent developer and talent scout that proactively engages external talent and builds and nurtures internal talent; empowers individuals and manages diverse teams to drive engagement and performance. 

• Possesses a high level of intellectual curiosity and learning agility. A natural change agent with a combination of vision and execution skills.

• Understands nuance and how to drive change through influence across a complex business. Superb stakeholder management and comfortable operating in a fast-changing environment.