Offer summary

Qualifications:

Recent experience in the mortgage industry as an assistant, loan processor, or loan officer is required., Knowledge of lending terminology and ability to communicate with borrowers regarding lending requirements., Proven customer service skills are essential., Familiarity with Encompass software is preferred..

Key responsabilities:

Assist the MLO in managing the pipeline for current closings.

Review and analyze income and asset documentation for accuracy and completeness.

Act as a liaison between the borrower and the processor to ensure all documentation is received.

Order necessary verifications and documentation to support loan processing.

Job description

About Us
Capital Bank Home Loans, a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50-state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers.

For the fourth year in a row, American Banker named Capital Bank one of the “Best Banks to Work For” in the U.S. Many top ranked mortgage lenders have joined Capital Bank Home Loans and we are looking to grow the business further by bringing in branches or independent originators.

Position Responsibilities

- Assists the MLO in co-managing the pipeline for current closings.
- Reviews and analyzes all income and asset documentation to ensure the documentation supports the data in Encompass
- Discloses loan accurately and completely sending application package to the borrowers for signature.
- Follows up with borrower to obtain signed application and supporting documents
- Reviews application and disclosures for completeness.
- Reviews borrower supporting documentation to ensure completeness and accuracy.
- Contacts borrower for any missing or unsigned documentation
- Acts as a liaison between the borrower and the processor to ensure all items from the documentation list are received and are accurate.
- Update disclosure tracking screen for Intend to Proceed
- Confirm credit card authorization has been received and is complete
- Order Appraisal through correct portal
- Make note of discrepancies and notify MLO and Processor of potential issues
- Review income documentation and loan application to determine what kind of VOE to order (verbal or full)
- Order Work Number or other employment verification including 3rd party verifications
- Order Title
- Order Tax or W2 Transcripts after reviewing AUS to determine how many years to order.
- Order other verifications (VOD, VOR/VOM)
- Order credit supplements on all mortgages and anything else that LO says needs to be updated
- Order payoff on refinance loans
- Request Condo/PUD questionnaires, budgets, insurance, etc.
- Complete CIP form
- Complete CD page 5
- Order SSN for FHA or VA streamlines
- Complete VA screens in Encompass (next living relative)
- Order CAIVRs for FHA and VA
- Order updated HOI – check renewal dates, dwelling coverage amount. Make notes for the processor. If the renewal date is close, request that they send the next year when available. Get the replacement cost letter when necessary.
- Works with MLO regarding missing/requested items.
- Updates conversation logs in Encompass

Minimum Education & Experience

- Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required.
- Must have knowledge of lending terminology and the ability/experience speaking with borrowers regarding lending requirements.
- Proven customer service ability is required.

Working Arrangements

This is a fully remote role expected to work in office Monday through Friday.

Compensation:

Base Salary Range: $20.58 - $27.79 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description.
Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Why Join Us?

Join a growing company with a culture that fosters an entrepreneurial spirit
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
Generous Paid Time Off and Paid Holidays – Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.

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