Offer summary

Qualifications:

Minimum of 2 years experience in customer service., Proficient in customer relationship management systems and data analysis., Excellent communication and interpersonal skills with a focus on customer satisfaction., Familiarity with cryptocurrencies or digital payments is a plus..

Key responsabilities:

Troubleshoot problems for customer accounts and provide comprehensive trading information.

Handle customer complaints and ensure timely resolution.

Assist users via live chats with prompt and accurate responses.

Manage institutional Telegram chats and provide high-quality support to clients.

Job description

About GRVT

GRVT is the world’s first licensed decentralized exchange (DEX) that also operates as a self-custodial centralized exchange (CEX), pioneering a true CeDeFi model by merging the best of centralized finance (CeFi) and decentralized finance (DeFi). Our platform aims to enable anyone to buy, sell, trade and invest in financial products offered by anyone, leveraging smart contracts for self-custody, scalability, and security. By combining the security and compliance of traditional finance with the efficiency and autonomy of blockchain, GRVT is building a unified, global financial system that scales far beyond crypto.
Imagine a financial system where trust is automated, inefficiencies are eliminated, and opportunities are accessible to everyone. Traditional finance relies on outdated infrastructure, creating high costs and barriers to access, while DeFi struggles with complexity and scalability. GRVT bridges these gaps, redesigning finance from its core and creating an ecosystem that is open, inclusive, and transformative.

Key Stats

52 employees and growing
$14.3M in funding (seed round)
The world’s first licensed, regulated blockchain-settled exchange
500,000+ community followers across platforms
30,000+ KYCed users in the first week of mainnet launch
55 institutional clients
$4B monthly committed volume
Recognized as the fastest-growing crypto exchange
Mainnet Day-1, 20th December

If you’re passionate about meaningful innovation and ready to shape the future of finance, GRVT offers the opportunity to work at the forefront of financial evolution. Join us and be part of redefining what’s possible.

🔗 Website: www.grvt.io

(https://www.grvt.io/)

(https://testnet.grvt.io/)

📄 Brochure: View Brochure

(https://docsend.com/view/f2bd79j6xc8nkypr)

🔗 First official appchain on zkSync Hyperchain: (https://zksync.mirror.xyz/8qNtXFBTN8iVqG3qyWXmjmT9f4VGvDNw2FOb4ikBB_0)

Backed by Traders, Invested by Leaders:

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Job Title: Customer Service Representative

Key Responsibilities:

Help troubleshoot problems for customer accounts and other account related issues,offering comprehensive trading and campaign information.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Demonstrate an in-depth understanding of products, functions, features and benefits.
Assist with users via live chats, ensuring prompt and accurate responses.
Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
Manage institutional Telegram chats, providing high-quality support to institutional clients.

Qualifications:

A minimum of 2 years’ experience in customer service.
Proficient in customer relationship management systems and data analysis.
Strong motivational skills, with the ability to thrive both independently and as part of a team.
Excellent communication and interpersonal abilities, with a commitment to customer satisfaction.
Experience or familiarity with the Intercom Ticketing System is highly desirable.
Capable of effectively managing institutional Telegram chats.
Familiarity with institutional APIs is a significant advantage.
Strong written and spoken English skills.
Knowledge of cryptocurrencies or digital payments is a plus.
Available to work in the Asia Timezone, ideally based in Asian region.