Contract Customer Service Representative - Estimated 6 Months

This is a Remote, Contract position with Redfin.

What You'll Do:

• You will be helping users with Redfin and Rent websites and app navigation via calls, and Zendesk ticketing system for 

• You will troubleshoot technical bugs 

• You will work with agents and customers to ensure the website’s data is correct

• You will assist customers with account maintenance 

• You are someone who will see issues through to the very end, ensuring a world-class customer service experience. 

The schedule for this position is M-F 8a-5p PST with a rotating weekend on-call

Requirements:

• 1-2 years of experience in Customer Service and/or Technical Support

• Strong written and verbal communication skills 

• Punctual, able to work independently as well in a group, and can handle multiple tasks and changing priorities 

• You have a commitment to the customer, no matter the issue 

• You are fun, caring, and humble. It’s important that we have a good time, look out for each other, and pitch in when needed 

• Familiarity with Zendesk ticketing system, AWS phone system, and Slack is a plus though not required

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com.