Vendor Management Manager

Company

Cox Automotive - USA

Business Operations

Vendor Management Manager

Manager - Non People LeaderCan work remotely anywhere in the specified country

Yes, 25% of the time

Day

Compensation

Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Vendor Management Manager works as a liaison between vendors and Cox Automotive. This role is responsible for providing ongoing management and relationship management for the vendors contracted by Cox. These teams provide Technical Support to both external and internal customers on CAI software products and systems. Measures vendor planned (i.e., contracted) versus actual service levels and performance. Ensures a positive link between vendor performance assessment, corrective action, and continuous / lasting improvement.

What You'll Do

· Works as a liaison between vendors and Cox Automotive. Facilitates development of relationships with vendors

and internal stakeholders

· Manages the largest and most complex vendor relationships

· Monitors performance metrics and trends relating to vendor capabilities and operational performance

· Reviews metrics and data to identify performance trends and provides solutions for improvement

· Engages with onshore, near shore, and offshore vendors to understand new and pending deals and potential

business impact

· Leads and contributes to functional improvement initiatives

· Communicates findings, concerns, and resolution plans to key internal stakeholders

· Develops, implements and tracks the effectiveness of company-sponsored incentives and penalties

· Responsible for providing ongoing management and leadership oversight for outsourced contact centers

· Facilitates regular operations meeting and process reviews

· Anticipates and identifies tasks required to support change processing, including performing change impact

analysis, assigning tasks to team members, verbally communicating complex issues, verifying that tasks are

completed and communicating implementation status

· Leads medium/large and/or moderately complex projects under moderate to minimal supervision

· Develops and facilitates presentations for quarterly reviews

· Analyzes data involving vendor performance

· Performs research and fact-finding to determine business requirements and specifications for development of

end-user programs, operational procedures and support and systems.

· Autonomy - Independently performs assignments with instruction limited to results expected. Determines and

develops approach to solutions

· Build strong relationships virtually

· Develops detailed project schedules, resource plans, and status reports. Tracks key project milestones and

adjusts project plans and/or resources to meet customer needs

· Perform planning activities for vendor audit projects, based on risk and objectives to ensure their

effectiveness

· Execute the audit program with adequate support documentation to complete the internal audit

· Stay current on trends in outsourcing and re-evaluate program to confirm it is continually efficient and

effective for the business

Travel:

· Up to 25%

Who You Are

Minimum

· Bachelor’s degree in a related discipline and 6 years of experience in a related field. The right candidate could

also have a different combination, such as a master’s degree and 4 years experience, a Ph.D. and 1 year’s

experience in a related field, or 10 years of related experience.

· 7 or more years of experience preferred in Contact Center management

· Requires strong communication and presentation skills

· Requires strong knowledge of Microsoft Word, Excel, and PowerPoint, etc.

· Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams

throughout organization

· Ability to manage multiple tasks and prioritize in a fast-paced environment

Preferred

· BS/BA degree in a related discipline strongly preferred (i.e. Marketing, Business, etc.).

· Prior experience in vendor management desired

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

 

Application Deadline: 03/25/2025