Senior Digital Product Owner - Ecommerce

Become a part of our caring community and help us put health first
 

Humana is a leading health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to do their best work. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences.

Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization and will be critical in our growth plans.

The Senior Product Owner maximizes value of product created by Agile team. Liaises with stakeholders and the development team ensuring the right product is being built, in the right order, within budget and by the deadline. Serves as the Agile team's primary contact for information, work prioritization, and decision-making. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, andwork is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

The Digital Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog.

The Digital Product Owner will work directly with the product and development team responsible for building and maintaining our brokerage’s digital channel. The website is an eCommerce experience and allows users to compare Medicare insurance options and sign-up (enroll) for a plan.

This specific Product Owner will manage an Agile delivery team focused on the eCommerce shopping experience and will help guide the team through development.

Key Accountabilities

The Product Owner maximizes value of product created by Agile team and will serve as the Agile team's primary contact for information, work prioritization, and decision-making. Key accountabilities include:

• Collaborating with key stakeholders to anticipate their needs and translate them into product requirements
• Partnering with Engineering to defining the vision for this specific team  
• Creating a product roadmap based on the aligned vision
• Managing the product backlog and prioritizing them based on changing requirements
• Developing user stories and leading grooming sessions to ensure requirements are met and signed off on.
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints
• Reviewing key performance metrics on a regular cadence to ensure the digital experience is performing at an acceptable level and identifying if improvements are needed.
• Accepting user stories before releasing to ensure the final product is meeting all requirements defined in the Acceptance Criteria.

Required Skills

Commercially focused

Have a strong commercial focus, finding the intersection of customer desires, value to the business, and technology feasibility, with the primary goal of growing the insurance eCommerce business.

Value Determination and Prioritization

Have excellent skills at assessing value and understanding feasibility to determine how to sequence the product backlog. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs. 

Curiosity and Empathy

Curiosity and a human-centered approach will drive the Product Owner to find relevant data and turn it into information that can help improve their products. They will be consumer-obsessed and driven to have proven solutions to consumer problems before adding work to the product roadmap. 

Data Obsessed

Digital product owners have an advantage over product owners who oversee physical products. They can track how people use their products and learn what’s working and what isn’t. Digital product owners must become skilled at reading and interpreting these product analytics. Because they must leverage these insights into the ability to improve their products.

Required Qualifications

• 5+ years of experience in the product management area, with direct experience as a Product Owner
• Must have eCommerce experience
• Digital experience (web, mobile, social and ecommerce)
• Deep user empathy and strong user experience sensibilities
• Experience in the scaled agile framework
• Ability to work well with designers and engineers in an agile environment
• Natural leadership instincts with proven ability to innovate and influence
• An entrepreneurial work style, you're a self-starter
• Excellent written and verbal communication skills
• An analytical and metrics-driven work style
• is required
• Comfort in a fast-paced and dynamic environment

Preferred Qualifications

• Bachelors degree or higher in a related field

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$94,900 - $130,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-27-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.