International Customer Support Specialist

International Customer Support Specialist (Open)

LOCATION:          Gdl ECeO

REPORTS TO:       International Customer Support Team Lead Texture & Healthful Solutions US & Canada

Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

Core Responsibilities:

• Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries. 

• Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessary 

• Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners 

• Ensure all customer complaints are tracked according to department and company procedures 

• Demonstrated ability to work two or more of Ingredion’s product lines and customer categories to provide valuable information to the customer 

Qualified candidates will have:

• Hands-on experience with Microsoft Office, SAP and Salesforce 
• Advanced level in English required.
• Proven proficiency in the use of MS Office Suite Software Programs (Excel, Word, Power Point, etc.).
• Knowledge and understanding of  U.S. and World geography 

Relocation Available?        No

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