Customer Support Representative

At Botanic Tonics, we know our world is fast, noisy and distracting. It can easily leave us feeling tied up, strung out and not ourselves. Maybe you think the more supercharged you are, the better you’ll be. Maybe escape is the only way for you to truly feel free. We’re not judging — we just have a different point of view. Because we’re not a fuel for keeping pace with the rat-race of every day. We’re not an elixir that transports you through the clouds to a tranquil place. We’re kava products with blends of other naturally active ingredients, designed to bring you down to earth and into the present, so you can make the most of every moment.

Why waste effort trying to quiet the noise when you can tune into it, to hear the one voice that matters? We believe choosing to engage with the here and now is more fulfilling. It makes us feel good, enriches our lives, and brings out our best selves.

Be Present. Be You. When you can truly be there, you feel free.

We are seeking a dynamic and empathetic part-time Customer Support Representative to join our team. As a Customer Support Representative, you will be the first point of contact for our customers, assisting them with their inquiries, troubleshooting technical issues, and providing exceptional service. The ideal candidate will have experience using Zendesk or similar customer service platforms, excellent communication skills, and a passion for helping people.

Responsibilities

• Interact with customers via email, chat, and phone to provide support and assistance with their inquiries, orders, and technical issues.

• Troubleshoot and resolve customer issues efficiently and effectively, ensuring a positive customer experience.

• Develop a deep understanding of our products and services to effectively assist customers and provide accurate information.

• Maintain detailed records of customer interactions, technical issues, and resolutions in Zendesk or our CRM system.

• Provide feedback to the fulfillment, product development and marketing teams based on customer inquiries and feedback to continuously improve our products and services.

• Monitor customer interactions to ensure quality service and adherence to company policies and procedures.

• Identify opportunities for process improvement and contribute to the development of best practices within the customer support team.

Qualifications

• Prior experience in customer support or a related field is preferred.

• Exceptional communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical customers.

• Strong empathy and customer-centric approach to problem-solving.

• Proficiency in using Zendesk or similar customer service platforms is highly desirable.

• Ability to collaborate effectively with team members and other departments to ensure customer satisfaction.

• Ability to thrive in a fast-paced environment and adapt to changing priorities and customer needs.

• Strong attention to detail and organizational skills to maintain accurate records and documentation.

• Flexibility to work occasional evenings, weekends, or holidays as needed to support customer needs.

Work Schedule

• This is a Monday - Friday full time position.

Botanic Tonics is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Botanic Tonics reserves the right to defer or close a vacancy at any time.