Offer summary

Qualifications:

Minimum 2+ years of experience in a similar role, preferably in a SaaS or tech environment., Excellent written and verbal communication skills., Strong customer service and relationship-building skills., Proficiency in CRM systems and other relevant software tools..

Key responsabilities:

Engage with inbound leads to understand their needs and provide tailored onboarding support.

Answer questions and provide detailed information about Codecademy Teams products and services.

Collaborate with marketing, IT, and customer service departments to ensure a seamless onboarding experience.

Track and report on key metrics related to onboarding and conversion rates.

Job description

We are NYC based, but remote friendly unless specified.

Hello, World! Codecademy is on a mission to build inspiring careers in technology through engaging, accessible, and interactive online coding education.

Our learners have gone on to start new jobs, launch new companies, and lead new lives thanks to their work with Codecademy, and our platform has transformed the way businesses develop and retain their teams.

Since 2011, our team has grown to over 200 employees serving 50+ million learners from 190+ countries. We’ve raised over $82M in venture capital funding from top investors including Prosus, Owl Ventures, Union Square Ventures, Y Combinator, and more--which gives us the capital to get stuff done in an impactful way.

Join us to help build a business that empowers tens of millions of people to lead better lives!

ROLE OVERVIEW:

Role Overview: At Codecademy, we are dedicated to democratizing technical learning and helping individuals and teams develop. Reporting into the Director of Product Marketing, as a Codecademy Teams Onboarding Specialist, you will play a crucial role in enhancing our digital presence and improving customer engagement. This role will be focusing on inbound leads, answering questions, and providing onboarding support to improve conversion rates from trial to paid subscriptions.

OPPORTUNITY HIGHLIGHTS and Key RESPONSIBILITIES:

Engage with inbound leads to understand their needs and provide tailored onboarding support.

Answer questions and provide detailed information about Codecademy Teams products and services.

Focus on improving the conversion rate from trial to paid subscriptions by offering exceptional onboarding support.

Collaborate with marketing, IT, and customer service departments to ensure a seamless onboarding experience.

Track and report on key metrics related to onboarding and conversion rates.

Provide feedback to the product and marketing teams to improve the onboarding process and customer experience.

SKILLS & QUALIFICATIONS:

Minimum 2+ years of experience in a similar role, preferable in a SaaS or tech environment.

Excellent written and verbal communications skills

Strong customer service and relationship-building skills.

Ability to work independently and as part of a team.

Proficiency in CRM systems and other relevant software tools.

KEY SUCCESS QUALITIES:

Personally Accountable for Team Success. We unleash our edge together.

Confident Achievers. We are bold.

Intellectually Curious. We are sharp.

Adaptable, Agile & Resilient. We are driven.

Customer First. We are real.

Equal Employment Opportunity

At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of learners with our product and in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to better their futures.

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