Offer summary

Qualifications:

Fluency in Czech (written and spoken) is essential., Strong commitment to providing high-quality customer service., Excellent communication and interpersonal skills., Proactive, team-oriented attitude with a focus on problem-solving..

Key responsabilities:

Provide exceptional customer support to Czech-speaking clients through various communication channels.

Assist customers with inquiries regarding the online marketplace platform.

Document customer interactions accurately in the CRM system.

Collaborate with team members to improve customer satisfaction and meet service-level objectives.

Job description

🌍 Join Our Growing Team! Patrique Mercier Recruitment ES is excited to announce an opening for a Czech Speaking Customer Support representative for our Online Marketplace Platform Department. If you are fluent in Czech and passionate about providing outstanding customer service, this is your chance to be part of a dynamic and innovative team.

In this pivotal role, you will assist Czech-speaking customers with inquiries related to our online marketplace, guiding them through their experiences and ensuring they receive the best possible support. This position allows you the flexibility to work remotely, making it a great fit for those who thrive in a digital environment. If you're ready to take your career to the next level and make a real impact, we want to hear from you!

Your Responsibilities

Provide exceptional customer support to Czech-speaking clients through various communication channels, including email, chat, and phone.
Assist customers with inquiries regarding the online marketplace platform, addressing concerns and providing solutions.
Document customer interactions accurately in our customer relationship management (CRM) system.
Collaborate with other team members to meet and exceed service-level objectives and improve customer satisfaction.
Participate in ongoing training to stay updated with platform changes and industry best practices.

Requirements

Fluency in Czech (written and spoken) is essential. Your nationality and native language should be clearly stated in your application.
A strong commitment to providing high-quality customer service.
Previous experience in customer support is a plus but not mandatory.
Excellent communication and interpersonal skills.
A proactive, team-oriented attitude with a focus on problem-solving.
Strong analytical skills and attention to detail.
Comfortable working in a remote environment and capable of managing time effectively.

Benefits

· Private Health Insurance

· Training & Development

· Performance Bonus

· 2 Extra Salaries Per Year Fully Paid Training

· Fully Paid Relocation Package ( flight, transfer and hotel )

· Free Greek Lessons, discounts and other perks

Required profile