Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service, preferably in healthcare or pharmacy., Strong knowledge of pharmaceutical terminology and healthcare services is an advantage., Excellent communication and interpersonal skills with a focus on client care..

Key responsabilities:

Provide exceptional customer support to German-speaking clients regarding online pharmacy services and telemedicine advice.

Assist customers with inquiries related to medication prescriptions, orders, and telehealth consultations.

Effectively resolve customer complaints with empathy and professionalism to ensure customer satisfaction.

Collaborate with healthcare professionals to facilitate seamless service delivery and ensure quality care.

Job description

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for our Online Pharmacy & Telemedicine Department. This position is perfect for individuals who are passionate about healthcare and customer service, and who are eager to assist German-speaking clients with their pharmacy and telemedicine needs.

Responsibilities

Provide exceptional customer support to German-speaking clients regarding online pharmacy services and telemedicine advice through phone, email, and chat.
Assist customers with inquiries related to medication prescriptions, orders, and telehealth consultations.
Support clients in navigating the online platform and troubleshooting any issues.
Effectively resolve customer complaints with empathy and professionalism to ensure customer satisfaction.
Maintain accurate records of client interactions and manage follow-up procedures effectively.
Collaborate with healthcare professionals to facilitate seamless service delivery and ensure quality care.
Gather customer feedback to contribute to service enhancements and better client experiences.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, preferably within the healthcare or pharmacy sector.
Strong knowledge of pharmaceutical terminology and healthcare services is an advantage.
Excellent communication and interpersonal skills with a focus on client care.
Proficient in using customer support software and standard office applications.
Strong problem-solving skills and a proactive approach to assisting clients.
Flexibility to work varied hours, including evenings and weekends as needed.

Benefits