Offer summary

Qualifications:

High School diploma or equivalent education and experience., Excellent oral and written communication skills in English., Proficiency in MS Office applications, including Word and Excel., Ability to type at least 25 wpm and work full-time in a distraction-free environment..

Key responsabilities:

Answer customer inquiries via phone, chat, and electronic methods.

Assist customers with complaints and billing inquiries.

Utilize computer technology to manage a high volume of calls and compile reports.

Work closely with team leads and supervisors to ensure customer satisfaction.

Job description

Description

Customer Service Advisor

United States

Pay is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity: 

Position responsibilities:

Answering customer inquiries via phone, chat, and other electronic methods
Responding to customer requests for product information and assistance
Assisting customers with complaints and billing inquiries
Resolving customer service issues in a timely and professional manner
Utilizing computer technology to handle a high volume of calls
Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
Adhering to call script and call center policies
Compiling reports
Managing customer interactions using provided Amazon Web Services (AWS) tools

The Candidate:

Required skills/qualifications:

High School diploma or equivalent combination of education and experience

Must be at least 18 years old

A stable history of employment

Willing to accept a temporary assignment

Must be able to work full time, 40 hours a week

Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift

Experience using internet-based browsers such as Chrome, Firefox, Safari

Ability to accurately type at least 25 wpm

Excellent oral and written communication skills

Proficiency in MS Office computer applications, including Word and Excel

Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)

Must reside within an approved state*

Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)

Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)

40 Mbps Download

20 Mbps Upload

100ms Ping or less

Jitter: 40 MS or less

Wi-Fi Connection is permitted

The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

*This position is available for candidates residing in the following states: AL, AR, GA, IN, KY, LA, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV 

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