Offer summary

Qualifications:

Nursing degree preferred or equivalent clinical operations experience, degree, or certificate., Prior clinical or clinical informatics experience in major acute care hospital settings., Strong communication skills to translate clinical terminology for non-clinical audiences., Familiarity with acute care hospital information technologies and healthcare regulations..

Key responsabilities:

Provide clinical help to customers throughout the managed services program lifecycle.

Conduct clinical solution assessments and end user education sessions.

Consult on clinical workflow design and create training materials for customers.

Evaluate customer workflows to identify improvement areas and communicate product opportunities.

Job description

Description

Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Clinical Solutions Specialist to join our team for this remote role!

Job Summary

The Clinical Solutions Specialist will provide clinical informatics oversight to our managed services customers throughout their subscription program. This role combines clinical workflow design, data analytics, and clinical application consultation. It also involves customer relationship skills to successfully excel Imprivata and Managed Services offerings. The role will work cross-functionally to ensure healthcare customers’ business and clinical goals are set and considered throughout the program. This role will also be a key contributor in the development and evolution of Imprivata’s managed services clinical programs. The Clinical Solutions Specialist will travel to deliver clinical solution assessments and ad hoc education engagements.

Duties and Responsibilities:

Provide managed services clinical help to customers throughout the program lifecycle, including annual clinical solution assessments, end user education sessions, solution expansion design workshops, workflow insights and mapping, and clinical consultation.
Oversee clinical product education and consultation both internally and externally during presales and managed engagement cycles
Consulting on solutions, clinical workflow design and testing, as well as providing guidance and clinical best practices to the customers.
Create clinical end user and training materials to ensure Imprivata managed services customers are maximizing their use of the products.
Contributes to the creation and maintenance of process related methodologies, training, and documentation and help identify clinical risks and mitigation strategies.
Evaluate customer’s workflows to identify areas of improvement using Imprivata configuration or training improvements or additional Imprivata products.
Partner cross-functionally to communication product opportunities for improvement using direct customer feedback – as voice of the managed services customer.
Travel up to 75%
Other duties as assigned and required.

Qualifications:

Nursing degree is preferred, but equivalent clinical operations experience, degree, or certificate is also acceptable.
Prior or current clinical or clinical informatics experience and expertise in clinical workflows in major acute care hospital settings.
Ability to translate clinical workflow terminology and processes into laymen’s terms for those with non-clinical backgrounds.
Experiences will include interfacing with both IT and clinical leadership and staff.
Exemplary communication and writing skills to document and articulate recommendations.
Ability to network with customers, prospects, business partners, participate in cross-functional teams in a goal-directed manner.
Familiarity with typical acute care hospital information technologies, current healthcare policy and regulations is preferable.

This position offers a salary range of $134,000.00 to $144,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This salary range represents the high and low end of Imprivata’s salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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