Offer summary

Qualifications:

High school diploma required., 3+ years of relevant experience in Level 2 Technical Support., 2+ years experience with REST and RESTful APIs., Eager learner with a willingness to explore various technical areas..

Key responsabilities:

Lead the investigation of multiple Support Tickets and resolve customer issues.

Prioritize issues and provide necessary support to international customers.

Create knowledge articles to enhance documentation and customer understanding.

Innovate processes and tools to improve team and customer interactions.

Job description

Join the API Revolution at Gravitee—Where Innovation Meets Growth

Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values:

Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
Do What it Takes: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
Professionalism: We believe in clear, respectful communication and prioritize the needs of our team and customers.

Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless—be a part of the revolution!

THE ROLE & WHY IT EXISTS
We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space — join Gravitee.io and connect with your ideal opportunity.

As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!

WHAT YOU WILL BE DOING

Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
Being innovative within the team and with customers to help improve processes and tools

ESSENTIAL SKILLS - The right candidate will possess at least the following skills:

High school diploma required
3+ years of relevant experience in a previous hands-on Level 2 Technical Support
2+ years experience with REST and RESTful APIs
Eager learner, ready to dig into many technical areas

DESIRED SKILLS - Additionally, these skills are not required, but preferable:

Networking/web architectures including HTTP
Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
Experience with trace analysis, debugging, and JVM troubleshooting is a plus

At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

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