Offer summary

Qualifications:

Strong problem-solving skills and ability to adapt to emerging technologies., Experience in coding and developing corporate legal document templates using custom syntax., Excellent communication skills for training and knowledge sharing with clients and colleagues., Ability to work in a fast-paced, dynamic environment and manage multiple projects effectively..

Key responsabilities:

Automate the generation of corporate legal documents by coding templates using Athennian's custom syntax.

Provide customer support and troubleshoot document automation inquiries to ensure timely resolutions.

Deliver training sessions and create resources to empower clients in customizing their document automation processes.

Collaborate with cross-functional teams to optimize document automation workflows and implement best practices.

Job description

Company Overview

Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on Athennian to automate workflows for ownership, company secretarial, governance, tax, and compliance.

The Role

We are seeking a skilled Document Automation Specialist to join our Product Support team. Reporting to the Document Automation Team Lead, you will play a crucial role in helping clients streamline their corporate legal document generation through automation. Your responsibilities will include collaborating with clients to code documents across various areas of corporate law, providing training on best practices, and troubleshooting issues to ensure seamless implementation. This role is ideal for someone who thrives on problem-solving, is eager to master custom syntax, learns quickly, and excels in a fast-paced work environment. Additionally, you will be passionate about sharing knowledge with both customers and colleagues.

Key Responsibilities:

Automate Corporate Legal Documents: Code and develop corporate legal document templates (e.g., registers, resolutions, agreements, government forms) using Athennian's custom syntax to streamline automated document generation.

Templates Management: Set up and manage custom and ATH standard coded templates to align with end-user requirements, optimizing configurations for enhanced efficiency and accuracy.

Customer Support & Troubleshooting: Provide prompt and effective support for document automation and coding-related inquiries, ensuring timely resolutions to client concerns.

Training & Knowledge Sharing: Deliver training sessions and develop comprehensive resources to empower customers to code and customize templates, enabling them to independently maintain and optimize their document automation processes.

Quality Assurance: Conduct thorough testing of automated templates across various workflows and use cases to meet high-quality standards, while identifying bugs and areas for improvement.

Process Improvement & Collaboration: Contribute innovative ideas to optimize document automation processes and implement best practices to ensure Athennian workflows address diverse customer needs, while collaborating with cross-functional teams to ensure seamless implementations.

User Stories & Bug Reporting: Create clear feature improvement stories for product enhancements and file software bugs to facilitate efficient resolution and continuous improvement.

Thought Leadership: Serve as a go-to resource on document automation best practices, fostering a positive, collaborative environment that encourages shared learning.

What You Bring:

Ability to swiftly adapt to emerging technologies and excel in dynamic, fast-paced environments.

Strong problem-solving skills to identify and address potential obstacles before they escalate.

A results-driven mindset, consistently focusing on achieving impactful outcomes in a high-growth setting.

Ownership of projects from inception through execution, with flexibility to take on diverse roles as needed.

Confidence in making swift, informed decisions to maintain momentum and drive progress.

A collaborative spirit, actively sharing knowledge and fostering team development.

A high-energy, adaptable approach, coupled with a strong problem-solving mindset to tackle challenges every day.

Location

We have embraced a distributed model of working to reach the best talent in the world. While some roles may require proximity to our Toronto, Calgary and Vancouver offices, roles based outside our office locations can be remote in Canada and the US. Please only apply if you are able to live and work full-time in the US and Canada. #LI-Remote

Our Culture

Our company thrives in a fast-paced startup environment where every team member plays a critical role in driving success. We value ambitious, results-driven individuals who are not only proactive in identifying opportunities but are also committed to going the extra mile. In our culture, collaboration and initiative fuel our growth as we embrace new challenges, learn constantly, and move quickly to seize opportunities. If you're a go-getter who thrives on impact and thrives in a dynamic setting, you'll fit right in.

Our values are:

Outcome Driven: We focus on setting ambitious goals and achieving measurable results, valuing success by the outcomes we deliver.

Wide Responsibility: Our team is empowered to shape success, taking ownership from problem identification to solution implementation.

Learning Mindset: We embrace curiosity, rejecting the status quo and encouraging continuous learning and agility.

Strategic Speed: We make fast, effective decisions and embrace a bias for action to seize opportunities quickly.

Why Join Us?

We offer competitive benefits and perks, including:

Generous vacation, sick, and flex days

Remote work flexibility

Comprehensive health, dental, vision, and group life benefits

Stock options in a high-growth startup

A fast-paced, collaborative environment with endless learning opportunities

If you’re excited about creating memorable customer experiences and enjoy the challenge of executing seamless activations, we’d love to hear from you!

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