Offer summary

Qualifications:

Excellent communication (written and oral) and interpersonal skills., Strong organizational, multi-tasking, and time-management skills., Detail-oriented with the ability to follow through on issues to resolution., High School Diploma or equivalent combination of education and relevant experience..

Key responsabilities:

Respond to escalated caller inquiries and concerns.

Communicate escalated issues to Team Leads.

Monitor Call Queue and take appropriate action to ensure service levels are met.

Provide input on employee scheduling to ensure adequate call coverage.

CPSI is a leading provider of healthcare solutions and services for community hospitals, their clinics and post-acute care facilities. Founded in 1979, CPSI is the parent of four companies – Evident, LLC, American HealthTech, Inc., TruBridge, LLC, TruCode, LLC, and iNetXperts, Corp. d/b/a Get Real Health. Our combined companies are focused on helping improve the health of the communities we serve, connecting communities for a better patient care experience, and improving the financial operations of our customers. Evident provides comprehensive EHR solutions for community hospitals and their affiliated clinics. American HealthTech is one of the nation’s largest providers of EHR solutions and services for post-acute care facilities. TruBridge focuses on providing business, consulting and managed IT services, along with its complete RCM solution, for all care settings. Get Real Health focuses on solutions aimed at improving patient engagement for individuals and healthcare providers. TruCode provides medical coding software that enables complete and accurate code assignment for optimal reimbursement. For more information, visit www.cpsi.com.

Job description

Job Summary:

The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients.

Essential Functions for Customer Service Advocate In addition to working as prescribed and meeting the essential functions of a Customer Service Provider, specific responsibilities of this role include:

Respond to escalated caller inquiries and concerns.
Able to communicate escalated issues to Team Leads
Effectively work and communicate with customers, teammates and designated outside parties.
Build team spirit by assisting staff and creating a positive image of the company through your actions.
Monitor Call Queue and take appropriate action to ensure service levels are met.
Take on additional tasks.
Provide input on employee scheduling to ensure adequate call coverage.
Be proficient in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.)

Minimum Requirements:

Education/Experience/Certification Requirements

Excellent communication (written and oral) and interpersonal skills.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
High School Diploma or equivalent combination of education and relevant experience needed.

Required profile