Technical Product Manager

Mission

As a Technical Product Manager (TPM), you will lead the effort to transform onboarding from a service-heavy process into a streamlined, productized experience. Your work will enable customers to integrate faster, configure their setups with ease, and scale without friction. 

This role is at the intersection of technology, customer success, and automation, and your leadership will define how we scale our platform and onboard customers with speed and confidence.

About Vantage

Come join an emerging tech company just as we hit our inflection point. Vantage plays in a $250BN addressable market in North America that is seeing significant disruption. Retailers are transforming their digital marketing practices to drive customer acquisition and are looking for new profit centers in retail media networks.

Vantage is uniquely positioned in this space, having established a technology platform that is custom-built for retail media. We offer the only turnkey integrated retail media network. We significantly outperform online media benchmarks by leveraging automation, machine learning, and AI. Ours is the market-leading platform and we have real traction with some of the biggest names in retail.

Responsibilities

 Productize Customer Onboarding

• Identify common customizations across new customer implementations and transform them into configurable, self-serve product features.

• Develop a scalable framework for onboarding new clients with minimal manual effort.

• Define and prioritize integration capabilities to connect client systems (e.g., product, brand ingestions, billing system integrations, etc.).

• Work with engineering teams to design APIs, middleware, and automation tools that reduce the effort required for integrations.

Develop Configuration & Self-Service Tools

• Define and build admin/configuration tools that allow clients and internal teams to set up accounts, campaigns, and data flows with minimal engineering support.

• Create a productized approach for managing changes, updates, and ongoing modifications for customers post-launch.

• Work with customer success and operations to ensure seamless transitions and reduce disruption.

Deliver Measurable Impact & Continuous Improvement:

• Drive cross-functional collaboration across engineering, customer success, and sales to improve onboarding speed and efficiency.

• Establish clear KPIs for onboarding success (e.g., time-to-live, configuration success rates, integration errors) and optimize workflows based on data insights.

• Continuously iterate on processes and tools to improve the scalability, reliability, and automation of customer onboarding.

Competencies

• Experience in SaaS and B2B enterprise software, preferably in AdTech, MarTech, or Retail Media.

• Experience engaging with enterprise customers to understand technical requirements, integration challenges, and onboarding needs.

• Strong understanding of APIs, data integration, onboarding framework, and automation.

• Ability to translate complex technical requirements into scalable product features.

• Strong project management skills, able to prioritize and drive execution in collaboration with engineering.

• Dev tooling and billing experience are a plus.

• Strong troubleshooting skills to identify and resolve integration and onboarding challenges.

• 5+ years in product management, technical product management, or a related role.

• Experience working in fast-paced SaaS environments with enterprise customers.

Why Join Us?

• Embrace a culture of diversity, intellectual curiosity, and problem-solving that is essential to our success.

• Work in a blame-free environment that encourages collaboration and innovation.

• Enjoy the freedom to take the lead on meaningful projects and opportunities for professional growth.

• Benefit from a supportive and mentorship-driven environment to continuously learn and expand your skill set.

What We Offer

• Competitive compensation

• Employee share ownership – because Vantage wants you to truly share the success

• Flexible work/life, remote-first philosophy

• Great health benefits from Day 1

• Career development / continuing education allowance – we all want to stay sharp

• Mac laptop & other Apple equipment (we’ll give you a budget to build your perfect work-from-home environment because ergonomics matter)

• Team building activities to keep things fun: wonderland days, cottage trips (COVID permitting), virtual games & escape rooms, team lunches, and weekly nacho breaks on Fridays

Vantage Analytics is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We promote equality and strive to provide all current and prospective employees with support and opportunities. We encourage all individuals to apply for positions that fit their passions.

Reasonable accommodations are available to job applicants on request and throughout the application process.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.