Software Engineer II (Salesforce)

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

Telstra’s an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re Australia’s leading Telco + tech company, spanning over a century with a footprint in over 20+ countries.

Focus of the Role

Your command of diverse skills, passion, curiosity, and ever-learning attitude will help us march toward building a world-class software organization. You will work closely with technical leads/designers and other stakeholders by building prototypes, evaluating different tech stacks, providing strong recommendations, delivering challenging propositions, and propelling overall productivity.

What we offer

• Flex appeal; work when and from where suits you best

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• 16 weeks paid parental leave, for primary and secondary carers

• Purchased annual leave scheme

• Laptop, mobile phone + plan; you’ll never see a phone bill

• Extra day off per year, for you to use as you like

• 30% off Telstra Products and Services       

What You’ll Do

• Design and develop scalable, robust, and high-performance Salesforce Apex and app developments

• Work collaboratively with cross-functional teams, including product management, UX/UI designers, QA, and other developers, to deliver high-quality software solutions that meet the needs of our clients.

• Leading incident management team and to triage high-severity incidents to ensure timely resolution.

• Work closely with various teams to ensure seamless incident management and support and facilitate communication and coordination among different stakeholders.

• Ensure the team meets SLAs for post-incident review documentation, CPARs (Change Process & Actions Review), and PIRs (Post-Incident Reviews), and track and document production support activities.

• Identify areas of improvement in incident management and support processes, implement best practices, drive continuous improvement initiatives, maintain accurate records of incidents, resolutions, and support activities, and generate reports and provide insights on incident trends and performance metrics.

• Build and enhance monitoring capabilities using tools like Splunk, New Relic, and PagerDuty, and implement and maintain notification systems for incident alerts.

• Participate in the entire software development lifecycle, from requirement gathering to design, development, testing, deployment, and maintenance.

• Design & Develop custom Apex code and other Salesforce-related technologies as needed.

• Provide technical guidance and mentorship to junior developers on the team.

• Ensure that design is of high quality, follows best practices, is maintainable, and is properly documented

About You

Essential:

• Bachelor's degree / master’s degree in computer science or related field.

• 6+ years of experience in software development, with at least 3 years of experience in Salesforce App development.

• Strong understanding of Salesforce architecture and development best practices.

• Strong understanding salesforce Security guidelines and feature.

• Proficient in Apex, SOQL, and Salesforce APIs.

• Experience with Salesforce integrations using SOAP, REST, and other integration patterns.

• Working Knowledge of any CPQ in general.

• Familiarity with Automation test framework.

• Experience with Salesforce DX and CI/CD pipelines.

• Strong problem-solving skills and ability to work

• Independently as well as in a team environment.

• Excellent communication and interpersonal skills

Highly desirable:

• Experience with Salesforce App development, Salesforce Marketing Cloud, Service Cloud, and/or Community Cloud

• Familiarity with JavaScript, HTML, CSS, and other web technologies

• Experience with Agile development methodologies such as Scrum or Kanban

Relevant Certifications:

• Salesforce Certified Platform Developer I and/or II

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.