Offer summary

Qualifications:

Minimum of 5 years of experience in consumer-facing operations, program management, or community management roles., Familiarity with online learning platforms and collaboration software., 2+ years of experience in building or leading operations-focused teams., Excellent written and verbal communication skills..

Key responsabilities:

Oversee the execution of bootcamp programs and ensure high-quality learner experience.

Recruit, onboard, and manage a team of operations associates.

Coordinate live session setups and monitor sessions for quality assurance.

Manage community communications and track student satisfaction metrics.

Job description

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

What’s the role about?

We are expanding our bootcamp offerings in India and seeking a Bootcamp Operations Manager to oversee the seamless execution of our bootcamp programs. This role will be accountable for ensuring high-quality execution and learner experience. You will directly manage bootcamps, as well as recruit and a manage a team of operations associates to help scale operations. This is a high visibility role, where you will work cross functionally – with our instructor, product, and marketing team – to ensure program success. Your responsibilities include:

Ops team recruitment & management: Assist in the recruitment, onboarding, training, and management of operations associates – to efficiently and seamlessly manage bootcamp programs

Instructor support: Program manage instructor deliverables and serve as the dedicated POC. Provide feedback student concerns and problem areas. Help relay instructor feedback to product and marketing teams

Live session support: Coordinate session setup, monitor live sessions to ensure high quality learning experience, and manage any crisis situations

Community management: Be the voice of Codecademy for students by handling regular communications about schedules, resources, and recordings. Answer all queries in a timely manner

Outcome and process management : Ensure completion of surveys, relay all relevant student feedback, and track student satisfaction metrics. Analyze operational performance and identify opportunities for improvement via automation, process optimization, etc

What do you need?

We’re looking for an operations rockstar with a strong track record in program management/operations and a passion for education. Here’s what we’re expecting :

Minimum of 5 years of experience in consumer facing operations, program management, or community management roles – across startups, leading technology firms, or FMCG companies

Familiarity with online learning platforms (e.g. Zoom), collaboration software, and program management tools

2+ years of experience in building/leading ops focused teams

Strong drive to work in unstructured and fast-paced environments

Excellent written and verbal communication skills

Evidence of ‘steep slope’ learning ability and ownership mindset

What makes you standout – (a) experience in market leading ed-tech firms (b) experience with AI tools to automate and optimize workflows

What we offer?

Competitive compensation and industry leading benefits

Remote work environment and flexible hours

Merit-based culture and opportunities for professional growth

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Required profile