ServiceNow Business Analyst

As an employee, you Turn Change Into Value® - for our clients, for our company, for your professional growth, and for the consumers. We hire the best and brightest, who are driven to create lasting value. At xScion, you aren't just another team member, you're impactful. You're empowered. You're driven. You're an xScioneer.

xScion is seeking a ServiceNow Business Analyst to play a pivotal role in the successful implementation of ServiceNow workflow and case management solutions for our public sector client. You will work closely with client stakeholders, development teams, and project managers to gather requirements, document processes, and ensure the effective deployment of ServiceNow features. Your expertise in ServiceNow platform functionality and public sector experience will be essential in driving successful outcomes.

As a ServiceNow Business Analyst, You Will: 

• Requirements Gathering & Analysis:
  • Conduct detailed requirements gathering sessions with public sector stakeholders to understand their business processes and needs related to ServiceNow workflow and case management.
  • Analyze existing processes and identify opportunities for improvement and automation within the ServiceNow platform.
  • Document detailed functional and non-functional requirements, user stories, and acceptance criteria.
• ServiceNow Workflow & Case Management Configuration:
  • Collaborate with ServiceNow developers to translate business requirements into effective workflow and case management configurations.
  • Assist in the design and testing of ServiceNow workflows, forms, and reports.
  • Ensure configurations adhere to public sector compliance and security standards.
• Process Documentation & Training:
  • Create comprehensive process documentation, including process flows, user guides, and training materials.
  • Conduct user training sessions to ensure successful adoption of ServiceNow solutions within the public sector enterprise.
• Stakeholder Communication & Collaboration:
  • Serve as a liaison between client stakeholders, development teams, and project managers.
  • Provide regular updates on project progress and address any issues or concerns.
  • Facilitate effective communication and collaboration to ensure project success.
• Testing & Quality Assurance:
  • Develop and execute test plans to validate ServiceNow configurations and ensure they meet client requirements.
  • Identify and document defects and work with development teams to resolve them.
  • Support User Acceptance Testing (UAT).

To Be Successful, You Need:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5+ years of experience as a Business Analyst, preferably in the public sector.  
• Proven experience with ServiceNow platform implementation, specifically in workflow and case management.
• Strong understanding of public sector business processes and compliance requirements.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a team environment and manage multiple priorities.  

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer).
• Experience with Agile methodologies.

Why xScion?

• We have an amazing culture– We were named Best Places to Work in Virginia 7 times, including 2025.
• We are poised for rapid growth– We are on the cutting edge of digital transformation in Financial Services, Healthcare, Nonprofit and Public Sector and continuously welcome new clients to the xScion family.
• We believe in your continuous development– We invest in our teams’ development, including our Communities of Practice, technology partnerships, sandbox and paying for certifications and trainings to improve their skills because we are committed to collectively being the best at what we do.
• We want you to make an impact in whatever you do– Our people are given the opportunity to provide impactful change to our clients and team.
• We believe in equality- As a woman-owned organization, we believe in an inclusive and diverse culture where everyone’s uniqueness makes us stronger.
• Great Benefits: Medical, dental, 401(k) match, flexible spending and more, but we also have unique perks such as up to 27 days off a year (including your birthday!), remote work opportunities, parental leave, wellness benefits and many other things that inspire balance and flexibility.

We’re Transforming RegTech Organizations:

At xScion, we Turn Change Into Value. We help clients in highly regulated industries start or accelerate their digital transformation initiatives by shifting their mindset and goals into smaller, actionable steps that create lasting value. With more than 20 years of experience supporting Regulatory Technology (RegTech), xScion provides both domain experts and tailored solutions to help organizations navigate complex compliance and technology requirements. We specialize in Business Agility, Cloud Transformation, and Organizational Change Management solutions for clients in Financial Services, Public Sector, Nonprofits, and Healthcare. Our experts help prepare and create change to clients’ processes, technology and culture in order to improve operational efficiencies and the customer experience. As a certified Woman-Owned Small Business, we are proud to be the most trusted solutions partner that business and technology leaders count on to deliver lasting, impactful value.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. xScion takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans and individuals with disabilities.

You will be added to our talent community when you apply for this job. You may opt-out at any time.

Want to Learn More about xScion? 

Check us out on www.xscion.com or socially at LinkedIn, Twitter, and Glassdoor.