Offer summary

Qualifications:

Bachelor’s degree in Education, Linguistics, TESOL, or a related field., Minimum of 5 years of teaching experience in ESL, with at least 2 years in a support or administrative role., Strong understanding of ESL instructional methods and curriculum design, along with proficiency in Microsoft Excel for data analysis., Excellent organizational, multitasking, and communication skills, with a detail-oriented focus on quality assurance..

Key responsabilities:

Assign tutors to lessons and monitor scheduling systems for classroom creation.

Conduct real-time monitoring of lessons and substitute for teachers who fail to check-in.

Communicate with tutors to prevent absences and ensure adherence to processes and protocols.

Produce reports on lesson statistics, tutor inquiries, and maintain accuracy in documentation and data tracking.

Job description

About Edge Tutor

Are you passionate about supporting Filipino teachers? Our mission is to provide thousands of Filipino teachers with fulfilling careers, allowing them to work from home, earn higher income, advance professionally, and make a real impact on their students' lives.

About The Role

We are looking for Lesson Support that will assign tutors to lessons, monitor schedules, complete tutor profiles, real-time lesson monitoring, and resolve tutor issues. The successful candidate must have attention to detail, long-term thinking, be open to feedback, be highly communicative, reliable, punctual, and have reasonable familiarity with Google Sheets and Excel. The role requires working in a shifting schedule, either in the morning or graveyard shift. Your contribution to the team is to demonstrate that Edge Tutors are managed effectively by the in-country operations team to ensure their reliability and quality.

Duties & Responsibilities

You assign tutors to a lesson in the ClassIn system. You monitor the scheduling system to determine what classrooms to create.
You will assist in the completion of tutor profiles in YoCoach and activate their profiles once it meets internal standards.
You are responsible for the day-to-day monitoring of lessons in real time. You will substitute lessons for teachers who fail to check-in on the deadline You will seek replacements within tutor groups or tutor backup school to prevent at all cost the four harms of tutor operations: missed lessons, absences, late and leave entry
You will communicate to tutors via Classin Group Chat, Facebook Messenger or Phone to alert them of impending classes to prevent absences or late entry.
You will complete an End-of-Day report on incidents.
You find resolutions to tutors' issues and questions (e.g., technical issues, platform, and processes, swift workarounds for ad-hoc challenges) - all via chat, calls & e-mails directly
You will over-communicate with tutors to remind them of processes, protocols, and rules to help us achieve our service agreement goals
You will produce documents like schedules to update clients about their tutor’s schedule.
You will record classes as they are booked in a lesson credit tracker.
You will continuously audit the sources of truth to maintain accuracy.
You will devise monitoring tools for reliability and attendance.
You will record instances that may cause penalties on the tutor’s side.
You will conduct technical checks with tutors to guarantee they are technically ready to teach.
You will collect data on tutor teaching environments to paint a picture of the technical readiness of the Edge Tutor population.
You will produce reports that count ended lessons, booked lessons, instances of four harms, and other information related to tutors.
You will produce reports on tutor inquiries and how quickly we responded to each of them.
You provide a responsive, personalized, and effective service to tutors to showcase our world-class tutor support.

Qualifications

Education: Bachelor’s degree in Education, Linguistics, TESOL, or a related field;
Experience: Minimum of 5 years of teaching experience in ESL, with at least 2 years in a support or administrative role.
Strong understanding of ESL instructional methods and curriculum design.
Proficiency in Microsoft Excel for data analysis and reporting.
Excellent organizational and multitasking abilities.
Strong written and verbal communication skills.
Detail-oriented with a focus on quality assurance.
Familiarity with online teaching platforms and attendance tracking systems.
Ability to work collaboratively and build positive relationships with teachers and staff.
Commitment to maintaining high standards in ESL education.

Required Devices

Desktop or laptop: Intel i5 (10th gen) or higher, Windows 10 or higher
8GB RAM or higher
Minimum 25 mbps network speed and a back-up internet resource excluding mobile hotspot
Backup power stations lasting at least 8 hours

WORK SETUP

Schedule: Shifting schedule, including morning, mid, and night shifts. We require candidates who can demonstrate flexibility and adapt to schedule changes as needed for urgent situations or business requirements.
Workdays: Two rest days per week, which may fall on either weekdays or weekends, depending on the assigned schedule.
Location: Fully remote position

Benefits And Perks