Offer summary

Qualifications:

Experience in customer support or a related field is essential., Strong communication skills, both written and verbal, are required., Familiarity with software development processes and bug tracking systems is a plus., Ability to work independently in a remote environment is necessary..

Key responsabilities:

Engage with the community to address inquiries and provide support.

Process bug reports and feature requests to enhance the platform.

Collaborate with the development team to relay user feedback.

Assist in improving customer satisfaction through effective problem resolution.

Job description

At Holepunch, we are not just developing software; we are redefining the internet's architecture to empower users and protect privacy. Our pioneering peer-to-peer (P2P) development platform, built on our open-source technology stack, Pear, eliminates the need for traditional server infrastructure. This revolutionary approach ensures that users maintain full control over their data, with unparalleled privacy and freedom from centralized oversight.

Our platform facilitates direct deployment of applications from the developer’s machine to the user, enabling seamless scalability and performance. By leveraging Node.js-based technology akin to BitTorrent, we create robust peer-to-peer connections and data replication systems that set the foundation for a decentralized web.

Learn more about Pear: docs.pears.com

Keet: A Glimpse Into the Future

Keet, our flagship P2P communications app, is the first step towards this new era. It exemplifies the potential of P2P technology in everyday applications, from messaging and file sharing to complex collaborative environments, all while maintaining user sovereignty over personal data. Keet is built to demonstrate the flexibility and scalability of our open-source tech stack Pears.

Join Our Mission: Customer Support (100% Remote)

We are seeking an experienced Customer Support to join our team. In this role, you will be responsible for engaging with the community, processing bug reports and feature requests to help us improve.

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