Director of Sales Operations

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
  
  

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

Are you passionate about driving sales efficiency, optimizing processes, and using data to unlock growth? We’re looking for a Director of Sales Operations to lead and elevate our sales organization. This role is an exciting opportunity to build a world-class sales operations team with autonomy, and design and optimize our processes. In this role, you’ll be the strategic partner to the CRO, Sales Leaders, and Marketing team, ensuring that our sales strategy, technology, and operations work together seamlessly to maximize revenue.

This role involves overseeing sales strategy, process optimization, analytics, technology implementation, and cross-functional alignment to maximize revenue growth. The ideal candidate will have a strong background in sales operations, analytics, and business process improvement.

This role requires a deep understanding of sales operations, marketing automation, and customer lifecycle management, as well as deep knowledge of Salesforce and other sales systems tools that can be leveraged to maximize sales operations.

We need someone who thrives in a hands-on, fast-paced environment, where data-driven decision-making and process improvement are key. If you love diving into analytics, optimizing sales tools, and driving accountability, this role is for you!

What You'll Do

• Develop & Optimize Sales Strategies - Design and implement scalable sale operations strategies that enhance sales team productivity and performance.
• Streamline Processes & Drive Efficiency - Improve sales workflows, forecasting, and planning to ensure accuracy and alignment with business goals.
• Lead with Data & Insights - Analyze sales metrics to uncover trends, provide actionable insights, and drive performance improvements.
• Manage Sales Tech Stack - Own and enhance Salesforce (Sales & Service Cloud) and other key sales tools.
• Collaborate Cross-Functionally and with ECI Executives - Collaborate with Sales Leadership, Finance, Marketing, and be a strategic partner to the CRO to establish achievable sales targets and maximize cross-sell.
• Compensation & Territory Management - Oversee sales compensation plans, quota tracking, and territory alignment to drive motivation and results.
• Sales Performance & Accountability - Track KPIs, establish best practices, and ensure sales teams effectively use tools and dashboards.
• Lead, Mentor, Develop, & Build a High-Performing Team - Develop and scale a small but mighty sales operations team, fostering a culture of accountability, excellence, curiosity, and continuous improvement.
  
  

Qualifications

• Bachelor’s degree in Business, Sales, or a related field; MBA or equivalent preferred.
• Minimum of 5+ years of experience in sales operations, strategy, or a related field, with at least 2-3 years in a leadership role.
• Hands-on experience with Deal Desk, Order Management, lead scoring, Opportunity, and account management best practices.
• Salesforce Expert in both Sales & Service Cloud, and understands best practices as it related to sales operations and processes.
• A data-driven, problem-solving approach with the ability to influence and challenge stakeholders effectively.
• Strong executive communication skills and ability to work well in a matrixed environment.
• A hands-on leadership style - this role isn't for delegators; we need a doer who leads by example.
• Proven experience with other sales & marketing platforms (e.g., ZoomInfo, outreach.io, Clari, Gong, etc.).
• Experience with reporting tools such as Tableau or CRMA is preferred.
• Experience in implementing Pipeline Management best practices and Sales Forecasting processes and improvements
• Experience in implementing Account Management best practices, including tools and processes to maximize sales output, retention, & customer satisfaction
• Experience in managing sales processes, compensation structures, and performance metrics.
• Understanding of Contract & Renewal Management best practices.
• Understanding of Task & Internal Case applications to improve workflows and escalation efficiency.
• Ability to drive change, influence stakeholders, and implement best practices.
  
  

In addition to our competitive salary and award-winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.