Account Director

Ciklum is looking for an Account Director to join our team full-time in the USA.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

We are looking for an experienced Account Director with a minimum of 10 years’ experience to manage existing key accounts in the Banking and Financial Services space for our digital product and service offerings. As an Account Director you will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.

Responsibilities:

• Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
• Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
• Support technological and digital transformation conversations and initiatives at a strategic level
• Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions andmeet the clients’ needs
• Manage the account and delivery team performance
• Manage escalations for client account and provide help/support to team members by acting as the single point of contact
• Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account
• Identify and manage engagement risks, flagging issues early managing to resolution
• Achieve quarterly targets/quotas and KPI’s for client accounts
• Lead opportunities through all stages of the sales process from prospect to delivery
• Ensure pipeline quality and quantity in CRM and follow Ciklum sales process

Requirements:

• Minimum of 10 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
• Demonstrable knowledge of the target vertical including latest industry trends and operational expertise
• Experience in selling custom software development and/or digital transformation services is highly preferred
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
• Strong commercial and contractual acumen
• Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
• Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams

What's in it for you?

• Private Equity backed environment to foster growth and collaboration
• Possibility to strategically influence the development of a large-scale international business
• Health insurance for the employees and their family members, 401k plan
• Possibility to work remotely
• Ciklum’s commitment to providing support to your professional growth within the organization

Be bold, not bored!

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.