Offer summary

Qualifications:

7-10 years of experience in product management, Proven experience as a Product Director or similar leadership role, Strong consultancy background, ideally with 2+ years in a Big Four firm, Exceptional interpersonal and communication skills..

Key responsabilities:

Oversee end-to-end product development, ensuring alignment with client needs

Act as a commercial leader to identify and close new CX business opportunities

Set the vision and strategy for CX initiatives in the US market

Build and grow the local CX team, including recruitment and mentoring.

Job description

Ciklum is looking for a Product Director to join our team full-time in United States.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As the Product Director for CX in the US, you will be at the forefront of our market expansion efforts. This role combines strategic leadership with hands-on delivery, requiring a professional who can drive business development, oversee high-quality delivery, and build strategic client

relationships. The ideal candidate will have a consultancy background, proven expertise in discovery and delivery, and a strong network within the US market.

Responsibilities:

Delivery Leadership:
Oversee end-to-end product development, from discovery to delivery, ensuring alignment with client needs and business outcomes
Support and lead multidisciplinary teams to deliver exceptional CX solutions across diverse industries
Collaborate with global teams to ensure seamless integration and consistency of services
Business Development:
Act as a commercial leader to identify, develop, and close new CX business opportunities in the US market
Build and nurture a network of strategic relationships with clients and stakeholders
Represent the company in industry events, conferences, and thought leadership activities to establish credibility and attract new business
Strategic Leadership:
Set the vision and strategy for CX initiatives in the US market
Build and grow the local CX team, including recruitment, mentoring, and career development
Establish and manage performance metrics and KPIs for the team
Thought Leadership:
Develop and articulate a clear point of view on CX trends and innovations
Contribute to the company's knowledge base by creating templates, artifacts, and best practices

Requirements:

7-10 years of experience in the product management space
Proven experience as a Product Director, Head of Product, or similar leadership role
Strong consultancy background, ideally with 2+ years in a Big Four firm
Expertise in product discovery and delivery, with measurable market outcomes
Exceptional interpersonal and communication skills, with a reputation for building and maintaining relationships
Experience working across domains as a generalist and managing strategic relationships
Demonstrable ability to manage multiple projects simultaneously in a fast-paced environment
Commercial acumen and a track record of business growth

Desirable:

Experience in portfolio management
History of contributing to team growth and participating in recruitment efforts
Familiarity with agile methodologies and product lifecycle management

What's in it for you?

A leadership role in a rapidly growing technology company
Opportunity to work with iconic global brands and deliver impactful products
Collaboration with industry-leading minds across Product, Architecture, Design, and Engineering
The chance to shape and grow the US CX practice from the ground up

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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