Offer summary

Qualifications:

Bachelor’s degree required., Minimum 2 years in outbound sales and customer service role., Prior experience in the iGaming/online casino is essential., Excellent written and verbal communication skills. .

Key responsabilities:

Initiate outbound communications with interested customers.

Convert potential customers into active members through a positive onboarding experience.

Develop a deep understanding of company offerings to convey their value effectively.

Utilise multiple channels to ensure customer satisfaction and foster engagement.

Job description

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
If you’re eager to make an impact in a fast-paced, forward-thinking company that is shaping the future of the gaming industry, we would love to hear from you!
Role Overview
We are looking for a Customer Engagement Specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.
Key Responsibilities

Proactive Outreach: Initiate outbound communications with customers who have shown interest in our products and services.
Customer Conversion: Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process.
Product Knowledge: Develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features.
Multi-Channel Engagement: Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention.
Cross-Team Collaboration: Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies.

What We’re Looking For

Education: Bachelor’s degree required.

Experience:

Minimum 2 years in an outbound sales and customer service role.
Prior experience in the iGaming/online casino is essential
At least 6 months of voice/phone call center experience handling US-based accounts.
At least 6 months of experience providing email and chat support for US-based accounts.
Skills & Competencies:
Excellent written and verbal communication skills with professional email and chat etiquette.
Passion for customer satisfaction and delivering top-tier support.
Strong technical aptitude and proficiency in using customer-facing software.
Familiarity with CRM platforms is a plus but not essential.

Why Join Patrianna?

Be part of an innovative, international team dedicated to delivering best-in-class gaming experiences.
Enjoy a collaborative, remote-friendly work environment that values creativity and professional growth.
Work in a fast-growing, forward-thinking industry with exciting career development opportunities.
Competitive salary and performance-based incentives.

If you’re ready to join a high-energy team in the gaming industry and make a real impact on customer engagement, we’d love to hear from you!

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