Offer summary

Qualifications:

Bachelor’s Degree or equivalent certifications from self-directed educational programs., 2+ years of relevant experience in Customer Service or HR tech systems., Strong written and verbal communication skills in English; German is a bonus., Ability to distill complex concepts into understandable presentations..

Key responsabilities:

Support clients in maximizing the value of TalentNeuron products through expert guidance and training.

Develop and deliver scalable training presentations and create educational resources.

Collaborate with internal teams to align training materials with stakeholder needs.

Gather and share feedback from client interactions to improve training materials and enablement strategies.

Job description

TalentNeuron is the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale. TalentNeuron delivers actionable talent insight for every region of the world covering countries that collectively represent more than 90% of the world's GDP. Through deep investments in machine learning and artificial intelligence, our technology platform ingests and normalizes hundreds of millions of structured and unstructured data points each day, delivering critical talent insights in support of workforce planning, strategic skills analysis, location optimization, DEI tactics, and sourcing strategies for local, regional, and global talent. These insights can be delivered to clients via software as a service, data as a service, or fully custom research efforts from our team of expert data scientists and advisors.

Our Core Values

Humanity First: We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another.

Customers at the Core: We engage in meaningful and constant dialogue with clients to deeply understand and anticipate their needs, and consistently deliver exceptional value. We operate with integrity and do what’s right for our clients, no matter how difficult.

Diverse Minds, One Team: We are curious and seek different perspectives and find common ground, but we act, succeed, fail, and celebrate as one. We openly collaborate, communicate, debate, and compromise across groups.

Pioneering Innovation: We take risks, fail fast, and learn from our experiments. We champion change and evolution without fear and inspire a culture where innovation thrives.

Resilient Perseverance: We think creatively and pragmatically to find solutions, remove barriers, and overcome obstacles. We are equally accountable for the results of the whole team and for our individual commitments, and we find a way to get things done by embracing a “yes we can” attitude.

As a TalentNeuron Platform Expert, you will support clients in maximizing the value of the TalentNeuronproducts through expert guidance and training. Responsibilities include providing technical support to enhance platform utilization, developing and delivering training programs and creating educational resources. The role also involves collaborating with internal teams to align training materials with stakeholder needs and continuously improving enablement strategies based on user feedback to drive product adoption, client growth, and retention. You will be a strong critical thinker, adept at problem-solving and innovative in your approach to challenges.

What You Will Do

Help clients maximizeproduct value through one-on-oneclient interactions. This ranges from advising on best practices, demo-ing new features, educating on labor market data, and understandingand addressing client pain points.

Scope and deliver client specific projects including building searches, dashboards and workforce research reports thatprovideactionable insights

Develop and deliver scalable training presentations, create high-quality educational resources (guides, videos, FAQs, technical materials)

Gather and share feedback from client interactions to continuously improve training materials and enablement strategies.

Partner with Customer Support, Customer Engagement Managers and Go-To-Market teams to ensure training and educational resources meet the needs of internal and external stakeholders

Support product enablement strategies that drive product adoptionresulting in growth and client retention.

Who You Are:

2+ years of relevant experience is Customer Service, HR tech systems, or intern/academic experience. 

Intellectually curious and motivated by delivering value to clients

Ability to distill complex concepts into understandable presentations for our customers

Ability to multitask and work on multiple engagements and deliverables simultaneously

Strong critical thinking skills to understand complex issues

Strong written and verbal communication in English. German language is a bonus!

Strong presentation skills with the ability to engage professionals at all levels of the HR organization and respond effectively to questions.

Ability to learn new technologies and comprehend data, with an awareness of the global labor market.

Highly disciplined with a self-starter mentality, strong organizational skills, and the ability to work independently as well as part of a team.

Comfortable working in a remote and globally dispersed workforce, with sensitivity to different cultures and backgrounds.

Holds a Bachelor’s Degree or equivalent certifications from self-directed educational programs.

If you’re a Product Enablement Consultant professional who’s ready to take on a challenging yet rewarding role, we encourage you to apply. At TalentNeuron, you’ll have the opportunity to work with top-tier professionals, manage diverse relationships, and make a significant impact. We believe in nurturing talent, fostering a collaborative environment, and recognizing the achievements of our team. Join us, exceed your sales goals, and be a part of our success story. Apply now and let’s shape the future of TalentNeuron together.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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