Offer summary

Qualifications:

Strong English skills are mandatory, with a required understanding of German., Previous experience in customer or technical support is preferred but not mandatory., Strong problem-solving and research skills are essential., Proactive and customer-oriented mindset is necessary. .

Key responsabilities:

Support customer processes including Incident, Problem, and Change Management within a shift system.

Collaborate closely with application users and customers to ensure smooth operations.

Participate in daily team meetings and occasional customer meetings.

Administer tasks and maintain documentation for technical jobs.

Job description

About The Company

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

About The Client

Renowned leaders in the automotive industry, known for its commitment to innovation, quality, and sustainability. With a strong emphasis on advanced technology and digital transformation, the company is at the forefront of developing cutting-edge solutions that enhance the driving experience. They foster a collaborative and dynamic work environment, where creativity and forward-thinking ideas are encouraged. This is an exciting opportunity to be part of a team that is shaping the future of mobility.

About The Role

We are looking for an AMS Consultant to support customer processes, including Incident, Problem, and Change Management, within a shift system. In this role, you will collaborate closely with application users and customers, ensuring smooth operations and effective issue resolution. Your responsibilities will include technical job administration, documentation maintenance, and active participation in team and customer meetings.

Responsibilities

Daily tasks: working with the processes of the customer (Incident-, Problem-, Change- Management) in a shift system
Communication and strong cooperation with the application users and the customers
Daily meetings with the team, occasional meetings with the customer
Administration of tasks and technical jobs for the application
Creating and continuously maintaining the documentation

Requirements

Previous experience in customer or technical support (preferred but not mandatory).
Strong English skills (mandatory) and German understanding (required).
Strong problem-solving and research skills.
Proactive, prompt, and customer-oriented mindset.
Availability for on-call duty and night shifts (1 week of night shift every 6-8 weeks, starting 6 months after start).
Experience with SQL is a plus.

What We Offer

Learning opportunities with compensated certificates, learning lunches, and language lessons.
Opportunity to switch projects after one year.
Team building twice a year.
Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.
Remote work opportunities.
Flexible time off depending on the project.
Seasonal activities with colleagues.
Additional health insurance and loyalty days for Lithuanian residents.
Referral bonuses.
Recognition of important occasions in your life.

Required profile