Offer summary

Qualifications:

Advanced mastery of Microsoft Excel and PowerBI., Adept at handling large datasets and analyzing intricate data with precision., Demonstrates keen attention to detail and accuracy., Proven experience in fast-paced, deadline-driven environments..

Key responsabilities:

Regularly send standardized reporting templates and formats for various stakeholders.

Ensure data accuracy and integrity in all reports by conducting regular audits and validations.

Customize reports to meet the specific needs of different departments or business units.

Collaborate with Business Intelligence partner to optimize data collection processes and automate reporting workflows.

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Job description

The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data.

Responsibilities

Regularly send standardized reporting templates and formats for various stakeholders.
Ensure data accuracy and integrity in all reports by conducting regular audits and validations.
Customize reports to meet the specific needs of different departments or business units.
Collaborate with Business Intelligence partner to optimize data collection processes and automate reporting workflows.
Develop and maintain documentation of reporting procedures and standards.
Conduct thorough analysis of reporting requirements to ensure alignment with business objectives.

Qualifications

Advanced mastery of Microsoft Excel and PowerBI, adept at handling large datasets and analyzing intricate data with precision. Demonstrates keen attention to detail and accuracy. Proven experience thriving in fast-paced, deadline-driven environments.

Work Location & Setup: Silver City - Work From Home / WAH setup

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