Wellness Support Assistant

About Us

National Veterinary Associates (NVA™) NVA General Practice, is a community of almost 1000 general practice veterinary

hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of

veterinary medicine at the local hospital level. NVA is the trusted partner of hospital teams who are looking for more—

more resources to advance their medicine, a greater sense of belonging, and increased opportunities to care for their

patients, clients, and people.

Happy Healthy Pets™ Care Plans (HHP Care Plans) are standardized packages of preventive care services for each

hospital. HHP Care Plans provide pets with inclusive, quality wellness care while giving clients the ability to spread the

cost of care over time. Clients also receive a 5-10% discount on their veterinary services.

Pet Annual Wellness (PAW) Plans are packages of preventive care services that are customizable to the standard of care

at each hospital. PAW Plans provide pets with inclusive, quality wellness care while giving clients the ability to spread

the cost of care over time. Depending on hospital-specific plans, clients may also receive a discount on their veterinary

services.

Both HHP Care Plans and PAW Plans provide additional benefits to the hospital, including:

• Increased patient visits
• Improved patient care
• Further established client loyalty
• Reduced client resistance to medical recommendations
  
  

Job Summary

The Wellness Support Assistant is primarily responsible for administrative team support varying between data entry,

document preparation, and hospital communications surrounding wellness plan offerings. Additional tasks may include

administrative plan builds in AVImark for Plan launches and updates, and further various Wellness program initiatives.

This role will partner with Wellness Coordinators and Support Managers to provide ongoing support to hospitals

currently offering HHP Care Plans and PAW Plans.

Essential Competencies And Functions

• Strong organization and attention to detail through effective communication and partnership
• Effective communication (verbally and written)
• Strong time management and problem-solving skills
• Utilize pre-developed tools to create various support documents
• Data entry work on multiple projects with different timelines
• Creation of treatment codes and plan builds for Refreshes, Launches, and Transitions
• Build and maintain critical business relationships through effective servant leadership
• Collaborate with our internal Wellness Team and our HHP Care Plan/PAW hospitals to increase overall
  
  

operations and growth (Launches, Refreshes, and Transitions)

• Work in partnership with other departments (e.g., Marketing, IT, Client Service Center, etc.) to drive
  
  

various initiatives forward

• Support overarching Wellness Program operations through:
• Auditing plan builds, support documents, plan pricing, and production values
• Advancing various initiatives through dynamic project teamwork
• Maintaining trackers
  
  

Work Environment

• The Wellness Support Assistant role is highly autonomous, strong applicants will be extremely self-driven
• Fast-paced environment with the ability to thrive in change and exhibit confidence in shifting priorities as
  
  

necessary

• Working remotely, with scheduled in-person team meetings, occasional after-hour or weekend work with
  
  

advanced notice

• Travel may be required, up to 5% of the time for in-person team meetings
• This position has no direct supervisory responsibilities
  
  

Required Education And Experience

• Associate’s degree or equivalent work experience is required
• 1-year minimum veterinary or data entry background
• Experience with core Microsoft Office programs (Outlook, Word, Excel, PowerPoint)
• Experience with following templates and clear Standard Operation Procedures
  
  

Preferred Education And Experience

• Knowledge and belief in pet wellness & preventive care packages
• Familiarity with AVImark practice management software systems
  
  

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any

time.

Job Type: Full Time, Exempt

Location: Remote (USA)

Travel: 1-5%

Shift: M-F, fixed shift may vary based on team needs

Range: $23-$25 DOE