Program Manager, Technology Systems / TSRI Programs / Must Reside in CA

NATIONAL LEADERS IN PEDIATRIC CARE

Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.

Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.

The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.

Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.

It’s Work That Matters.

Overview

• This position is Remote. Candidates must reside in California.**
  
  

Purpose Statement/Position Summary: The Program Manager, Technology Systems is responsible for overseeing and integrating technology and program management initiatives across Research Finance in collaboration with Information Services. This role involves leading complex, multi-disciplinary projects, addressing operational needs, and implementing innovative solutions for ERP systems and other technology platforms to support organizational goals. The Program Manager will act as a central point of contact for program-related issues and lead process improvements, system enhancements, and end-user training with minimal supervision. Our team is dedicated to maximizing extramural expense recovery and reimbursement through strategic process improvements, reconciliations, internal audits, and strict enforcement of suspense accounting guidelines. The Program Manager will play a pivotal role in optimizing ERP processes within research and serving as a liaison across the organization to ensure seamless integration and coordination of workflows. The Program Manager's key responsibilities include managing extensive testing efforts, troubleshooting system issues, and driving the development and implementation of enhancements and fixes. The ideal candidate will be proactive, adaptable, and able to navigate resistance to change while implementing new processes and system enhancements. This individual must possess a high level of problem-solving ability, resilience, and relationship-building skills. Strong leadership qualities and a proactive mindset are crucial for driving initiatives forward with minimal oversight, anticipating challenges, and fostering a collaborative environment to gain buy-in from various teams. If you are proactive, adaptable, and possess strong leadership qualities, we encourage you to apply for this exciting opportunity to drive ERP improvements and ensure the seamless integration of research finance operations within our organization.

Key Responsibilities

• Optimize ERP processes within research finance, grants management, and compliance.
• Serve as a liaison across the organization to ensure seamless integration and coordination of workflows.
• Manage extensive testing efforts and troubleshoot system issues.
• Drive the development and implementation of enhancements and fixes.
• Coordinate complex initiatives and oversee testing and troubleshooting efforts.
• Collaborate with cross-functional teams to align workflows.
• Translate technical details for non-technical users and facilitate discussions across research, IT, and finance.
• Evaluate processes, ensure compliance with federal and institutional regulations, and support data-driven decision-making.
• Develop clear documentation and training materials to support end-users and ensure long-term sustainability of process improvements.
  
  

Minimum Qualifications/Work Experience: 4+ years of progressive experience in program or technology management.

• Strong understanding of ERP systems, particularly in research finance, grants management, and compliance.
• Expertise in process improvement and system optimization.
• Project management skills to coordinate complex initiatives.
• Effective stakeholder communication skills.
• Strong analytical skills and attention to detail.
• Ability to navigate resistance to change while implementing new processes and system enhancements.
• High level of problem-solving ability, resilience, and relationship-building skills.
• Strong leadership qualities and a proactive mindset.
• Experience working in an academic medical center or a research-intensive environment is highly desirable.
• Adaptability and a continuous improvement mindset.
  
  

Education/Licensure/Certification: Bachelor’s degree in Business Administration, Project Management, Healthcare Administration, Information Technology, or related field required. Master’s degree in Business Administration, Project Management, Healthcare Administration, Information Technology, or related field preferred.

Pay Scale Information

$89,440.00 - $160,992.00

Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career!

CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.

TSRI Programs