Sr. Global Account Manager

About ServiceUp

We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle.

We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment.

Job Title: Sr. Global Account Manager

Reports to: SVP of Global Sales

Location: Remote

Position Overview

The Sr. Global Account Manager will take on a leadership role in managing key global accounts, driving strategic growth, and overseeing the full customer lifecycle. This position is responsible for building and maintaining relationships with senior stakeholders across multiple regions, identifying global business opportunities, and executing comprehensive account strategies to achieve revenue and customer satisfaction goals. The Sr. Global Account Manager will act as a trusted advisor to clients, leveraging insights and data to drive continuous improvement, resolve complex challenges, and position ServiceUp as a strategic partner.

Key Responsibilities

• Lead Global Account Strategy: Develop and execute a strategic plan for managing and expanding global key accounts, ensuring alignment with ServiceUp’s overall business objectives.
• Drive Revenue Growth: Identify and cultivate new business opportunities on a global scale, leading efforts to upsell and cross-sell services to maximize account growth.
• Client Relationship Management: Build and maintain strong, long-term relationships with senior stakeholders and decision-makers across diverse global markets.
• Consultative Sales Approach: Provide expert guidance to clients, leveraging data insights, market trends, and industry best practices to address complex business needs and deliver tailored solutions.
• Collaborate Across Teams: Work closely with internal teams including operations, product development, and marketing to ensure seamless service delivery and drive customer success.
• Global Coordination: Manage cross-functional teams and coordinate efforts across multiple geographies to ensure consistent and efficient service delivery, meeting the needs of clients in different regions.
• Negotiation and Contract Management: Lead negotiations with global clients, handling renewals, pricing, and contract terms to ensure mutually beneficial agreements.
• Performance Tracking & Reporting: Develop and maintain performance metrics for each account, monitor progress towards KPIs, and prepare executive-level reports detailing account status and growth.
• Market and Competitive Intelligence: Stay informed on global market trends, competitor activities, and emerging technologies to inform account strategy and provide proactive recommendations.
• Escalation Management: Own and resolve escalated client issues, ensuring quick resolution and maintaining positive client relationships.
• Industry Representation: Represent ServiceUp at global industry events, conferences, and client meetings to promote brand awareness and thought leadership.
• Mentorship & Leadership: Mentor junior team members and provide leadership in driving best practices for global account management across the organization.
  
  

Experience

• 10+ years of B2B account management experience, with at least 7+ years in a global sales or account management role, handling large, complex accounts.
• Extensive experience in consultative sales, managing global accounts across multiple regions, and executing large-scale business strategies.
• Proven success in driving revenue growth and account expansion across diverse global markets.
• In-depth knowledge of automotive or high-tech industries, with a focus on fleet management, Uptime, and Total Cost of Ownership (TCO).
• Strong familiarity with global supply chain and logistics processes, including experience with last-mile logistics programs and fleet procedures.
• Excellent negotiation skills, with the ability to manage high-stakes contract discussions and pricing models for large accounts.
• Leadership experience in managing cross-functional teams and collaborating with multiple departments to achieve business goals.
• Proficiency in CRM tools (e.g., Salesforce), GSuite, Excel, PowerPoint, Word, and data analysis tools.
• Bachelor’s degree in Business Administration, Sales, Marketing, or related field; MBA or advanced degree is a plus.
  
  

Physical Demands

• Frequent travel required to visit global accounts, attend industry events, and represent ServiceUp in international markets.
  
  

Why Join ServiceUp?

• Be part of a growing, innovative company with a global presence.
• Competitive salary and benefits package.
• Career growth opportunities in a dynamic, fast-paced environment.
• Employee perks and a focus on work-life balance.
  
  

We believe that shared values are fundamental to a successful and fulfilling professional journey. Before applying, we encourage you to familiarize yourself with our company's values, mission, and culture. Understanding how your values align with ours will ensure a mutually rewarding and harmonious work experience.

Visit our website https://serviceup.com/about-us to learn more about who we are and what we stand for.

Please take the time to read and understand them as they define who we are and what we look for in our candidates

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ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.