Offer summary

Qualifications:

Multi-site operational experience with client-facing responsibilities., Proven client relationship management skills., Excellent interpersonal and communication skills., Highly organised and reliable with a full UK driving license..

Key responsabilities:

Deliver an exceptional customer journey across managed car parks.

Act as the primary contact for clients, ensuring high quality support.

Monitor profitability by tracking costs, occupancy, and revenue.

Identify and generate sales opportunities.

Job description

Are you a highly motivated and experienced Regional Operations Manager ready to drive exceptional performance at our managed car parks within the West Midlands region?

YourParkingSpace has a mission, to change the way the world parks. We see a world where parking is seamlessly integrated into our journey through the use of smart technology. From stress-free parking to convenient EV charging, we provide a solution that saves drivers money while unlocking hidden parking opportunities. For homeowners, businesses, and landlords, we provide a comprehensive parking management solution that enhances operations and profitability.

With over 8 million users and thousands of spaces across the UK and beyond, we are recognised as one of Britain’s fastest-growing tech companies and the UK’s leading direct car park operator.

The Regional Operations Manager will be responsible for overseeing the end-to-end customer journey, compliance, maintenance SLAs, revenue opportunities and client relations at each car park within the region.

What You'll Do

Deliver an exceptional customer journey across managed car parks.
Act as the primary contact for clients, ensuring high quality support.
Conduct regular site visits for both proactive and reactive client needs.
Monitor profitability by tracking costs, occupancy, and revenue.
Identify and generate sales opportunities.
Collaborate with the account management team to optimise car park performance.
Ensure system compliance at sites, including kiosks and tablets.
Quickly resolve car park technology issues within SLAs.
Conduct initial survey and support onboarding of new car parks.
Attend system installations to ensure smooth onboarding and high standard delivery.

What You'll Bring

Multi-site operational experience with client-facing responsibilities.
Strong personal brand and established network.
Proven client relationship management skills.
Highly organised, reliable, and hold a full UK driving license.
Flexibility to work occasional weekends as needed.

Ideally You Will Have

Self-motivation and be target-driven
Excellent interpersonal and communication skills
Analytical thinking and problem-solving abilities
Resilience and adaptability
Attention to detail
Strong ethical foundations

Location:

This is a field-based position within the West Midlands region. There is a requirement to attend one office-based meeting a month at our London, Stratford office.

What We Offer

💰 Salary £45,000 plus bonus

🚗 Car allowance

🏖️ 24 days annual leave (increasing with service to 27) plus your birthday off

✨ Collaborative & innovative work environment

🌱 Professional growth & development opportunities

🎁 Comprehensive benefits (EAP, health cash plan, tech/cycle schemes, gym membership, retail discounts, and more)

Join our team and be a part of the future of the parking industry! If you have a passion for fostering long-term commercial success and are excited about joining a market leading, growing company, apply now.

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