Bilingual Nurse Coach, Diabetes (Remote)

Position Type: Full-time

Department: Patient Support Programs

Work Location: Remote, Canada

Work Hours: 8:00 am - 8:00 pm (EST)

Work Arrangement: Remote

Travel Required: Occasionally, to the Markham Office and/or Client location

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  
  
  

The Opportunity:

The Nurse Coach (NC) plays a key role overseeing the coordination and delivery of services for Sentrex Health Solution’s patient support programs. The NC serves as the main point of contact for their assigned healthcare providers (HCPs), ensuring patients have seamless access to the program and their medication. This role involves working collaboratively with the Care Coordinator, patients and caregivers, insurance companies, pharmacies, physicians, and other healthcare professionals to secure medication coverage, timely access, and manage patient cases.

A Day in the Life (What you will do here):

• Register HCPs and patients into the program, ensuring timely enrollment.
• Act as the main contact for HCPs and patients throughout treatment.
• Create a personalized infusion experience tailored to the unique needs of both the patient and their caregivers.
• Answer inquiries related to program services, disease state, and products.
• Provide education and answer questions related to T1D and the therapeutic journey.
• Follow case-management protocols, including monitoring, data collection, follow-up, and adverse event reporting.
• Assist physicians in preparing insurance documentation by reviewing patient history.
• Enter relevant data during program service delivery.
• Attend client meetings and conferences on disease and product information if required.
• Report adverse events to Health Canada and enter data into internal and third-party systems.
• Maintain confidentiality of patient and corporate information.
• Liaise with physicians, pharmacies, and service providers to ensure coordinated care and resolve issues.
• Provide proactive support and advocacy to patients and HCPs.
• Follow program protocols to ensure service continuity.
• Advocate for patient coverage decisions and follow up as needed.
• Meet service level requirements for case management, including phone response and timely adverse event reporting.
• Perform additional duties as assigned by the Manager.
• Adhere to company policies and procedures.
• Foster teamwork within internal support teams.
• Proven experience in delivering psycho-social support, helping individuals navigate personal challenges, emotional concerns and promoting mental well-being.
• Assist with other duties as assigned by the manager.
  
  
  

What you need to ensure you are set up for success:

• Bilingual in English and French (Required)
• Registered Nurse (RN) or Registered Practical Nurse (RPN) with current registration in a provincial College of Nurses in Canada
• 2-4 years of clinical experience in diabetes care
• Experience as a Diabetes Nurse Educator (current certification not required)
• Experience in Patient Support Programs is highly desirable
• Experience in delivering psycho-social support
• Experience working with pediatric patients
• Strong customer service orientation and focus
• Highly organized with attention to detail and critical thinking skills
• Strong business acumen and professional phone etiquette
• Capable of handling sensitive issues with discretion
• Passionate about patient advocacy
• Adaptable and able to efficiently manage multiple tasks
• Excellent problem-solving abilities with a focus on resolving issues quickly and effectively
• Exceptional verbal and written communication skills
• Must be able to work from home and have a quiet, private home office space
• Consistently meets deadlines and holds oneself accountable for results
• Comfortable working with various technologies, including CRM systems and smartphones
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  
  
  

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
  
  
  

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program
  
  
  

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.