Senior Specialist, Software Application Packager and Deployment - Advanced English

ABOUT KTSA

We are KTSA – KPMG Technology Services Americas! A service delivery center with offices in Mexico City, Guadalajara, Monterrey, and a pool of remote talents across Mexico. We provide Technology, Consulting & Corporate Support Services to KPMG US and some of its clients, and we are the best at doing so!

Explore KTSA, We dare to be different.

Experience a culture where you can interact with multi-cultural teams and people from different backgrounds.

Expand your possibilities and gain stability, at KTSA we celebrate successes and reward our people for the hard work they do every day.

Excel and make an impact, it’s a place where you can create their own footprint and make a legacy.

We invest in people, with internal programs, training and initiatives to develop their skills and help them reach your goals.

Express and celebrate your individuality. It's about coming exactly as you are. We empower everyone to live their truth, be themselves, pursue individual interests.

RESPONSABILITIES AND QUALIFICATIONS:

Responsibilities:

• Collaborate with operations and support teams to provide direction/support, streamline processes, gain efficiencies, and enhance the overall user experience.
• Manage and maintain the systems and processes that enable management & security on the endpoints.
• Act as point of escalation for Level 3 support and major incidents, working with vendors to resolve complex technical issues.
• Interface with internal customers to provide support, training, and technical expertise for services provided and identify emerging technologies that may be applicable to the business.
• MECM/SCCM administration, software packaging, and deployment.
• Define standards for MECM/SCCM Distribution Points
• Qualify new hardware/software, build common image, coordinate package releases, endpoint protection.
• Review metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside.
• Maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans.
• Perform system health checks and create test cases for new tools.

Qualifications:

• Troubleshooting of hardware and software in a large enterprise environment
• Exceptional customer service skills with the ability to work with onshore and offshore business units, and the ability to meet project deliverables with minimal user disruption
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority. Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork. Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously. Ability to participate in resource planning processes based on defined organizational plans.

Software Packaging and Distribution:

• Manage MECM/SCCM including all aspects related to deployments, collections and Software OnDemand
• Expert knowledge with PowerShell.
• Manage ticketing system deployment queue and process deployment tickets, acting as point of escalation Interface with business on a regular basis to support requests
• Manage deployment schedule.
• Manage and remediate software vulnerabilities as they are reported by third party analysis tooling.
• Manage End of Life applications as they come due across the desktop estate.
• Routinely evaluate operation process and application configuration, recommending and implementing enhancements
• Strong Knowledge and experience with the deploying and administration of MECM/SCCM

If you are interested in participating, please apply directly at this link: https://www.ktsa.com.mx/

Expand your possibilities with KTSA, through KTSAMÁS, our total rewards program where you can have:

• Extended maternity, paternity and adoption leaves.
• Above the market vacation benefits.
• Hybrid work set-up
• We offer learning opportunities, training and certification programs so that you could continue advancing in your professional career.
• Extended marriage licenses and day care benefits.
• Wellness programs and Employee Assistance Programs (EAP).
• Comprehensive medical plan, life insurance, car Insurance and funeral assistance.

Visit KTSA.COM.MX to know more

At KTSA we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity and expression, age, marital status or disability

Explore KTSA, We dare to be different.

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