Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Electrical Engineering, or a related field., 5/6+ years of experience in Tier 3 technical support or a related field., Proficiency in Cloud environments (Azure, GCP, AWS) and familiarity with programming languages such as Java and Python., Strong analytical and problem-solving skills with very high communication skills..

Key responsabilities:

Provide Tier 3 technical support for customers and internal teams.

Troubleshoot and resolve complex technical issues related to software and systems.

Collaborate with software developers and other technical support engineers to resolve issues.

Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.

Job description

We’re seeking a talented Technical Support Specialist (Tier 3) to join our team and work on a long-term project. If you have a background in a support role and the ability to identify and resolve unique problems effectively, take your chance to apply.

Work at Exadel – Who We Are

Since 1998, Exadel has been engineering its products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel has 2,000+ employees in development centers across America, Europe, and Asia. Our people drive Exadel’s success and are at the core of our values.

About The Customer

The Customer is a custom software development company committed to providing quality IT solutions that facilitate and add value to clients’ businesses. They offer a full spectrum of custom software services, including web and mobile application development.

Requirements

Bachelor’s degree in Computer Science, Electrical Engineering, or a related field
5/6+ years of background in Tier 3 technical support or a related field
Experience with troubleshooting complex software and system issues
Competency in Database Platforms (such as Oracle, Snowflake, and Postgres), Big Data Platforms (such as Databricks, Hadoop, and Spark)
Proficiency in Cloud environments (Azure, GCP, AWS) and Docker/Kubernetes
Familiarity with programming languages such as Java, Python
Knowledge of operating systems, databases, and networking protocols
Ability to work independently and in a team environment
Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements
Strong analytical and problem-solving skills
Being open to on-call 1-2 times a month
Very high communication skills

English level

Upper-Intermediate+

Responsibilities

Provide Tier 3 technical support for customers and internal teams
Troubleshoot and resolve complex technical issues related to software and systems
Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
Analyze system logs and diagnostic data to identify and diagnose issues
Reproduce Issues identified at the customer’s site in order to identify the root cause
Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support

Advantages of Working with Exadel

Exadel is a global company, and benefits can vary depending on your location and contract type. Your recruiter will provide specific information about the benefits available to you.

International projects
In-office, hybrid or remote mode
Medical healthcare
Recognition program
Professional & personal development opportunities
Foreign languages classes
Well-being program
Corporate events
Sports compensation
Referral program
Equipment provision
Paid vacation & sick days

Dear candidate, our recruiters only use email addresses with the Exadel domain: @exadel.com. Please be cautious of potential scams. For more details please visit

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