Offer summary

Qualifications:

2-3 years of experience in E-Commerce customer service, preferably in the fashion industry., Fluent in English and Spanish (C1 level), with additional languages being a plus., Strong interpersonal skills and a proactive attitude with a sense of ownership., Familiarity with customer service tools like Gorgias, Odoo, Shopify, and ClickUp..

Key responsabilities:

Provide excellent customer service through various channels to enhance customer satisfaction.

Address customer inquiries promptly and resolve complaints with a solution-oriented approach.

Maintain detailed records of customer interactions and collaborate with team members for smooth operations.

Become a product expert to confidently assist customers and provide feedback on service efficiency.

Job description

ALOHAS is more than a fashion brand: it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion.

Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, where innovation, collaboration, and high energy drive our success. It’s demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do and it shows! 😀

THE ROLE

We are looking for a Customer Service Specialist based in LATAM, preferably Peru, to work 100% remotely for ALOHAS during Spanish business hours. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, and engagement and increase our sales.

YOUR CHALLENGE

Exemplary Customer Service: Maintain a positive, empathetic, and professional attitude toward customers at all times.
Prompt Responses: Address customer inquiries swiftly and efficiently.
Multi-Channel Communication: Engage with customers through various channels, including social media, to provide seamless support.
Problem Solving: Acknowledge and resolve customer complaints with a solution-oriented mindset.
Product Expertise: Become a product expert to confidently answer any questions customers may have.
Order Processing: Handle orders, forms, applications, and requests accurately and promptly.
Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.
Team Collaboration: Communicate and coordinate with colleagues to ensure smooth operations.
Feedback Loop: Provide valuable feedback on the efficiency of our customer service process.
Customer Satisfaction: Strive to ensure customer satisfaction and deliver top-notch professional support.

YOU WILL ROCK AT THIS ROLE IF

A professional with at least 2-3 years of work experience in E-Commerce. customer service, better if in the fashion industry. Please note in-person customer service only will not be taken into account.
Availability to work during Spanish business hours 9:00 - 18:00.
Display patience and empathy, essential qualities for success in this role.
You are full of energy and enthusiasm —we need someone proactive, with a strong sense of ownership and the drive to make things happen.
Be able to gain immediate credibility and trust.
Well-organized, reliable, and thorough.
Be Open to feedback, learn every day, and be ready to showcase your skills
Ability to work well as part of a team as well as independently.
Committed to providing exceptional interactions; our customers deserve the best!
Possess first-class written, verbal, and interpersonal skills.
Be resolutive: look for the answers you need!
You are a fast learner—seeking answers, absorbing information quickly, and constantly looking for ways to improve.
Pay attention to detail.
At least C1 English & Spanish level, all other languages at a high level are positively evaluated.
PC and system literate, best if worked with Gorgias, Odoo, Shopify and ClickUp.
Passion for fashion is a definite plus!
French or Italian is a strong advantage.
Being based in LATAM is mandatory.

Benefits Of Being Part Of ALOHAS

Culture of freedom, diversity & inclusion, and responsibility ✨.
Discounts: Our team has special discounts 💯 and we do not forget their friends either!
Office: In the heart of Barcelona, in the Gracia neighborhood, where we take care of coffee ☕ and fruit 🍎 anytime you come and visit us!
Work remotely: live and work wherever you want 🌍.
We take care of the happiness 🌈 and the professional growth of our workers with constructive feedback 💪.

Ready for the challenge?🚀

About ALOHAS

Want to know more? Video Presentation

Apply with us: careers.alohas.io

Our product: alohas.io/ IG: @alohas

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