Salesforce Business Analyst

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

The Salesforce Team is part of Group Information Systems (GIS) which is a Claranet’s Group function and are responsible for the internal development, maintenance / support and documentation of new and existing functionality related to Salesforce Platform, it’s ecosystem and integrations with other Claranet systems.

Working for Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms, and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Duties and Responsibilities

Position Overview:

As a Business Analyst within the Salesforce team in Claranet’s Group Information Systems department, you will play a crucial role as the interface between the business and the whole Salesforce team. Leveraging your knowledge in Sales Cloud, CPQ (Configure, Price, Quote) module and the new Revenue Cloud to support the optimisation of our Salesforce platform, you will work closely with various departments to gather requirements, analyse business processes and support the implementation of Salesforce solutions that meet the needs of our organization. Your responsibilities include:

• Collaboration with business stakeholders to analyse business needs and gather and understand requirements
• Providing recommendations to streamline and optimise processes and align with the overall Claranet framework,
• Documenting full requirements, including page layout, fields, and workflows, defining user stories and acceptance criteria.

With at least 5 years of experience as a Business Analyst, you will serve as a key connection between business and tech teams by translating technical concepts to business audience and business information to a technical audience. You will manage incoming requests for Salesforce enhancements. You will perform testing of the deliverables; you will present the solutions to the requesters and facilitate the transition.

This is primarily a role to support internal customers (the Claranet Countries that use Salesforce and other GIS platforms), with the possibility of expanding to external facing projects, as well as responsibilities for stakeholder management and project management.

Key Responsibilities:

• Partner with the Salesforce team to determine the best technical solution to address the requirements that you gather.
• Understand business needs, analyse, and define priorities in the business context. Maintain comprehensive documentation for configured processes.
• Assist with the development and delivery of end user training. Provide support and guidance to end-users during the implementation and post-implementation phases.
• Communicate with stakeholders and update on request status and timelines.
• Partner with team members to develop project schedules, reports, and documentation.
• Analyse and evaluate existing business processes and systems to identify areas for improvement.
• Stay updated with industry trends and best practices to continually enhance business analysis processes.
• Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).
• Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.
• Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.

Position Specifications

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years’ experience as a Business Analyst, with a minimum of 2 years as a Salesforce Business Analysis.
• Good knowledge of Salesforce, CPQ module, Revenue Cloud module and Sales Cloud.
• An understanding of Salesforce best practices, data modelling, and security.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Certification as Salesforce Business Analyst, Administrator or Sales Cloud Consultant would be a plus.
• Exceptional communication and interpersonal skills.
• Fluent in English written and spoken

Benefits:

Our benefits package is comprehensive and there are specifics that depend on the country, you can count on:

• Competitive salary
• Health insurance
• Professional development opportunities and continuous learning
• Flexible work arrangements and a supportive work-life balance