Customer Service Rep - Billing/First Notice of Loss (Work from Home or Hybrid)

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.
• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day!

As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims.

CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED

This position pays $17.75 - $19 / hour to start, depending on experience. Comprehensive benefits as of Day One

Bilingual (Spanish/English) Skills Are Preferred

Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7 weeks).

Once training is complete, regular work schedule will be a flex schedule: Monday through Friday, 8:00 a.m. to 6:00 p.m (EST). In addition, this position requires some Company holidays to be worked.

Requirements

Education:

• High School Diploma, or equivalent

Experience:

• 1 – 3 years of experience in a customer service role
• Ability to make good business decisions without guidance, but escalating when needed
• Strong sense of accountability
• Proven ability to problem solve
• Strong communication skills
• Ability to be on the phone for extended periods of time
• Ability to take constructive feedback from both peers and Supervisors
• Ability to use basic computer commands and proficiency
• Willingness to learn different software packages

Training - In addition to 2 weeks of classroom and peer training, we provide ongoing support and coaching to our trainees.

Amazing Benefits – We offer competitive wages and benefits including Health, Dental, Vision, Life, PTO (Paid Time Off), Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, Individual Development Plans, Career Paths, Volunteerism Opportunities, and flexible work schedules.

We are offering fully remote positions from anywhere within the US or a Hybrid schedule (3 days in office/2 days remote) in our Webster, MA office

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.