Claim Rep, Casualty (Hybrid or Remote)

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.
• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

Salary range commensurate with experience, $50,000 - $70,000 / yearly

Position is Hybrid within a commutable distance to Webster, MA, also available in Boston or Remote

Bring your passion and enthusiasm for Claims to our TEAM!

At MAPFRE we believe we are only as strong as our people. We strive to create an inclusive and welcoming culture, valuing your hard work, integrity and commitment.

Come learn and grow with MAPFRE while offering top notch service to our insureds! Participate in your own Individual Development Plan (IDP) which serves as your blueprint for outlining your aspirations, goals and activities.

We offer a supporting team environment. Our Casualty professionals use their specialized expertise to handle even the most complex matters seamlessly. Be part of this collaborative group of innovative claim handlers.

Understandably, comprehensive benefits are important, and we offer a generous package that includes: Tuition Reimbursement, Medical, Dental, Vision, Referral Bonuses and 401K match. Social Responsibility is important to MAPFRE and we offer a Volunteer program where employees are provided PTO for giving their time to a charity of their choice.

Job Summary

You will be integrated into the Casualty department and trained to adjust a pending of Automobile Casualty losses to predominately include moderate severity Bodily Injury and Un/Under Insured Motorist claims. With appropriate training, there may be some exposure to litigation management and/or mediation / arbitration. Responsibilities include screening new losses to determine coverage exposures, thoroughly investigating liability, evaluating claim values, negotiating final disposition of claims with appropriate parties, and issuing timely and accurate payments if appropriate.

You will have frequent communication (oral and written) with medical providers, customers and attorneys which are required, and these contacts must be timely and professional.

Strong telephone customer service skills and the ability to empathize with claimants and customers are needed.

Should possess a high level of initiative and demonstrate the ability to work both independently and in a team environment with moderate to heavy daily workloads in a fast paced environment.

Strong business and decision making skills as well as the ability to maintain a high degree of confidentiality are required.

Knowledge, Skills And Abilities

Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.

Experience: 0 - 2 years - or Associates Degree equivalent plus 2 - 4 years.

Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.

Additional Knowledge, Skills And Abilities

• One (1) year of Physical Damage claims adjusting or relevant Contact Center Claim Services, medical or legal experience preferred. This may stem from a Personal Injury Law setting or a Medical Office setting.
• Refers to and interprets policies and practices for guidance and accurate application. Highly organized.
• General knowledge of industry practices, standards, and concepts within field of work. Learns and applies them to perform work requiring analytical business skills.
• Ability to assimilate job responsibilities quickly and professionally.
• This position requires excellent written and oral communication skills and the demonstrated ability to organize and prioritize work to assure productivity goals of managing a pending are met.
• Strong telephone customer service skills and the ability to empathize is needed.
• Must possess good to strong CRT / PC skills with accurate keyboarding abilities.
• Must possess good math skills and be able to work in a fast paced environment.
• Insurance Industry Education desirable but we will train the people with the right mind set, follow through and aptitude

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.